Christopher Yates
Newport,MI
Summary
Versatile Team Manager knowledgeable about production operations, quality standards and safety hazards. Streamlines workflow and process capability to maintain productivity and proactively addresses challenges to minimize downtime. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
12
12
years of professional experience
Work History
Final Assembly Team Manager (Trim and Chassis)
Ford Motor Company - Michigan Assembly Plant
01.2023 - Current
- Drove performance of staff (10-15 direct salary reports and over 1500 hourly reports on 3 Crews) by creating incentives and positive work atmosphere and administering recognition and rewards programs for both salary and hourly employees.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity for both salary and hourly employees.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office (both internal and external customers - CAL/FCPA/Warranty).
- Support entire plant (Stamping, Body, Paint, Final, Pre-Delivery) on off shifts filling Production Manager Role.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction (10-15 direct salary reports) through regular performance reviews, constructive feedback, and personal development plans.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
Lead/Senior Process Coach
Ford Motor Company - Flat Rock Assembly Plant
12.2020 - 12.2022
- Trained and mentored over 50 new personnel hired to fulfill various roles within the Ford system at several plants (FRAP, DTP, CAP, MAP), projects (CAP Launch Rework, DTP Vreeland rework), and supplier sites (Webasto).
- Coordinated team building workshops, training classes, and continuous education opportunities for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of production and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed current operating methods and made adjustments to rectify issues, increase efficiency and exceed goals, resulting in moving JPH, FTT and quality toward upward trends while also reducing downtime, repeat issues, and implemented and executed process improvements to improve key output indicators for the body shop as a department.
- Identified workers with specific skill sets to recommend for promotions, increasing hourly to salary conversion and improving the quality of salary workforce within the department.
Process Coach
Ford Motor Company - Flat Rock Assembly Plant
07.2017 - 12.2020
- Monitored day-to-day activities of zones and production operators, while utilizing FPS structure to align teams to current company objectives and key performance indicators.
- Analyzed zone training methods and made adjustments to correct issues or to improve efficiency of versatility within unit.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Liaised between upper management and production operators, facilitating smooth communication and successfully achieving goals of key performance indicators within the FPS umbrella.
- Trained new process coaches (11) when onboarded newly into the team or when taking over a new zone, validating they understand and can achieve key performance indicators and company objectives.
- Worked with Corporate Process Coach trainers to develop Body Shop specific new process coach training/onboarding for all new process coaches being onboarded in Body Shops across the entire company.
- Standardized work instructions for greater consistency across all shifts and departments.
- Facilitated Kaizen events to drive continuous improvement within the organization.
- Collaborated with engineering and quality teams for process improvements, increasing product quality and reliability.
- Conducted root cause analysis for production issues, developing solutions to prevent recurrence.
- Enhanced production efficiency through streamlining procedures and reducing equipment downtime.
- Implemented Lean Manufacturing principles to eliminate waste and optimize resources.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring (5 Hourly to Salary conversions).
Senior Store Manager
General Nutrition Center, GNC
08.2012 - 07.2017
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences in 9 stores within the region.
- Identified and recommended areas for improvement in sales, training, product comprehension, and interpersonal skills with targeted solutions.
- Promoted business strategy by implementing improvements based on guest feedback to center the business around the customers needs and wants.
- Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10.2021
No Degree - Exercise Kinesiology / Pre-Physical Therapy
University of Toledo
Toledo, OHSkills
- 5S methodology
- Expense control and reduction
- Production standards
- Equipment and production process efficiency
- Lean Six Sigma - Green Belt Certified
- Continuous Improvement Projects
- Assembly and Production Efficiency
- Business Operations
- Production Target Management
- Safety and HR Policies and Procedures
- Quality Production and Workplace monitoring
- Key Performance Indicator Tracking
Timeline
Final Assembly Team Manager (Trim and Chassis)
Ford Motor Company - Michigan Assembly Plant
01.2023 - Current
Lead/Senior Process Coach
Ford Motor Company - Flat Rock Assembly Plant
12.2020 - 12.2022
Process Coach
Ford Motor Company - Flat Rock Assembly Plant
07.2017 - 12.2020
Senior Store Manager
General Nutrition Center, GNC
08.2012 - 07.2017
Bachelor of Science - Business Management
University of Phoenix
No Degree - Exercise Kinesiology / Pre-Physical Therapy
University of Toledo
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