Christopher Yoder
Fort Worth,TX
Summary
Accomplished Network Engineer at AT&T who thrives in a network operations environment. Has a reputation for excellence in enhancing network performance and
sustaining customer satisfaction through expert troubleshooting and effective problem resolution. Extensive experience in performing network hardware and software
upgrades, optimizations and deployments of devices serving millions of broadband internet and video customers. Eager learner whose skills and experience lend well towards learning new platforms and technologies.
Overview
23
23
years of professional experience
Work History
Network/Data Engineer - Senior
AT&T
03.2023 - Current
- Supported AT&T network access devices providing internet connectivity to fiber and DSL customers. Devices supported include Alcatel 7330 ISAM FTTN, 7342 ISAM FTTU, and 7360 ISAM FX.
- Conducted extensive troubleshooting to identify root causes of issues and implement effective resolutions in a timely manner.
- Performed hardware and software upgrades of network devices to enhance network performance.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Professional - Network Support
AT&T
04.2010 - 03.2018
- Managed and supported the AT&T U-verse core network of Alcatel 7750 SR12 service routers, DirectTV Cisco 12000 GSRs and Nexus switches responsible for delivery of national, local, and on-demand video content and internet access delivered to millions of customers via IP multicast over MPLS.
- Delivered exceptional customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Served as core network representative during project to convert U-Verse backbone rings from dual OC-48 configuration to 10 Gigabit Ethernet WAN.
Senior Network Engineer
AT&T
10.2001 - 04.2010
- Installed, maintained, and supported the SBCIS and ASI Layer 3 DSL aggregation platforms to include Juniper ERX, Redback SMS1800, SMS10K and SE800 devices.
- Performed hardware and software upgrades, incident troubleshooting, management and resolution and network optimization duties.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Successfully prepared, configured and implemented over 75 DSL aggregation platforms into service.
Education
Bachelor of Arts - Business Administration
11-2021
Skills
- Network Operations
- TCP/IP
- IP addressing and subnetting
- Network Troubleshooting Abilities
- Network device configuration, deployment, & monitoring
- IP Routing protocols (BGP/OSPF/EIGRP)
- Hardware/Software upgrades
- Network performance monitoring
- LAN/WAN Networks
- Excellent written/verbal communication skills
Timeline
Network/Data Engineer - Senior - AT&T
03.2023 - Current
Professional - Network Support - AT&T
04.2010 - 03.2018
Senior Network Engineer - AT&T
10.2001 - 04.2010
Purdue Global University - Bachelor of Arts, Business Administration
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