Christopher Young
Canton,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Student Housing Assistant
Ole Miss Student Housing
- Managed key inventory system for residential buildings, maintaining strict security measures and minimizing lost or misplaced keys.
- Implemented strategies to improve occupancy rates by promoting available housing options to prospective students.
- Provided support to students experiencing personal or academic challenges, connecting them with appropriate campus resources.
- Facilitated effective communication between residents and the housing office, addressing inquiries and resolving conflicts as needed.
Personal Shopper
Walmart
2023.04 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
Shift Supervisor
CVS
2021.11 - 2022.08
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Cashier
Walmart
2019.11 - 2021.10
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Waiter/Server
Fannin Mart Cafe
2017.10 - 2018.03
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Graduate -
Germantown High School
Bachelor Science in Criminal Justice -
UNIVERSITY OF MISSISSIPPI
Skills
- Written and verbal communication
- Professional demeanor
- Multi-tasking strength
- Problem-solving skills
- Relationship building
- Accurate Money Handling
- Inventory Control
- Guest Services
- Documentation
- Policy Enforcement
Volunteer Experience
- I volunteer at Stew-Pot every summer to help give food to the less fortunate and I participated in parking events for JRTOC.
- I have served as a mentor, and now I am a peer coordinator (I am over the mentors)
- I currently participate in canned food drives, and most recently I helped my local Walmart hand out goods to the less fortunate for the holidays
- I now currently serve as a Peer Coordinator for the Mississippi Outreach Scholastic Talent
Timeline
Personal Shopper
Walmart
2023.04 - Current
Shift Supervisor
CVS
2021.11 - 2022.08
Cashier
Walmart
2019.11 - 2021.10
Waiter/Server
Fannin Mart Cafe
2017.10 - 2018.03
Student Housing Assistant
Ole Miss Student Housing
Graduate -
Germantown High School
Bachelor Science in Criminal Justice -
UNIVERSITY OF MISSISSIPPI
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