Christopher Young
Havertown,PA
Summary
Driven and dedicated professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently and empathetically. Proven team player with a track record in fostering collaborative environments, driving customer satisfaction all while maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Senior Veteran Advocacy Representative
Department of Veterans Affairs
02.2018 - 12.2024
- Developed, scheduled and staffed weekly engagement trainings with regional and national network of Veteran Service Officers to provide best practices and enhanced interpretation of federal regulation and VA policy updates resulting increased efficiencies across segments
- Represented Philadelphia RO as project manager for Congressional/Executive branch outreach requiring quick assessment and actionable steps to resolve critical response issues
- Collaborated with national VHA medical center staff to improve response time in reviewing medical records, analyzing service-connected diseases, injuries and presumptive conditions resulting in increased efficiencies across VA network
- Directed 25 member internal Quality Control Team to develop, schedule and instruct over 200 VBA employees on weekly, monthly and quarterly basis on best practices, common error trends, and federal regulation and VA policy updates
Associate Director, Recruitment, Retention and Community Support - Veteran Affairs
Drexel University
11.2013 - 12.2017
- Directed 45-member Veteran Task Force bringing together colleagues across two campuses to include scheduling of meetings, setting agendas, scheduling guest speakers and ensuring that agreed upon initiatives were implemented while tracking follow-up, scheduling and goals of all initiatives
- Implemented recruitment and high-touch communication strategies that increased student-veteran enrollment over 100%
- Managed all student veteran community events across two campuses for admissions, alumni community building, and institutional advancement fundraising events to include staffing, marketing, scheduling
- Created networking events and ultimately career pathways to Fortune 500 companies locally based with a focus on recruiting and hiring veterans
- Collaborated with the Provost's office to create alternative admissions opportunities for student-veterans
Education
Bachelor of Science -
Drexel University
Philadelphia, PA09.2012
Masters of Business Administration -
Drexel University
Philadelphia, PA02.2025
Skills
- Client service
- Cross-functional team development
- Business growth and retention
- Network development
- CRM software expertise
- Account development
Military Experience
United States Army, 05/01/02, 10/01/07, Deployed into combat operations for over 14 months in support of Operation Iraqi Freedom, Served as team leader within squad responsible for the training and overall combat readiness of team members, Graduate of Army Ranger School, Army Airborne School, Army Infantry School
Timeline
Senior Veteran Advocacy Representative
Department of Veterans Affairs
02.2018 - 12.2024
Associate Director, Recruitment, Retention and Community Support - Veteran Affairs
Drexel University
11.2013 - 12.2017
Masters of Business Administration -
Drexel University
Bachelor of Science -
Drexel University
Similar Profiles
Torrese S. B. JuniorTorrese S. B. Junior
Fiduciary Accounting Representative/Auditor at Department of Veterans Affairs (Veterans Benefits Administration)Fiduciary Accounting Representative/Auditor at Department of Veterans Affairs (Veterans Benefits Administration)
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Erika ClevengerErika Clevenger
Legal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits AdminLegal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits Admin
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Daniel ElkoDaniel Elko
Certified Debt Specialist at JG WentworthCertified Debt Specialist at JG Wentworth