Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with years of history achieving and exceeding expectations. Expert salesperson, team leader, and role model.
Overview
7
7
years of professional experience
Work History
Account Manager
All State Fastener Corporation
Roseville, MI
12.2023 - Current
Key Responsibilities:
Successfully maintained and developed relationships with a wide range of clients, leading to exceptional levels of satisfaction and retention.
Increased sales performance by utilizing strategic account planning techniques, as well as executing effective upselling and cross-selling efforts.
Successfully negotiated contracts and agreements that met specific client needs, resulting in win-win situations.
Collaborated with various departments to achieve efficient service delivery and implement effective solutions.
Leveraged strong communication skills to effectively communicate product features, benefits, and value propositions to stakeholders.
Fulfillment Manager
Target
Utica, MI
11.2019 - 12.2023
Created reports on operational performance metrics such as cycle time, throughput rate, fill rate.
Implemented new systems for tracking orders and streamlining processes within the warehouse environment.
Managed staff training on operating procedures in order to maximize efficiency across the organization.
Monitored daily production activities to ensure productivity goals were met in a timely manner.
Organized warehouse operations, including receiving, stocking, picking, packing, shipping and returns.
Shift Lead
Rita's Italian Ice
Sterling Heights
06.2017 - 11.2019
Delivered comprehensive training sessions to numerous employees regarding equipment usage.
Provided oversight to colleagues during assigned shifts
Education
Associates of General Studies -
Macomb Community College
Warren, MI
Bachelor of Science - Marketing
Wilmington University
New Castle, DE
Skills
Account development
Sales Development
Data Analytics
Customer Service
Project Management
CRM Systems
Order Management
Client acquisition
Timeline
Account Manager
All State Fastener Corporation
12.2023 - Current
Fulfillment Manager
Target
11.2019 - 12.2023
Shift Lead
Rita's Italian Ice
06.2017 - 11.2019
Associates of General Studies -
Macomb Community College
Bachelor of Science - Marketing
Wilmington University
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Manager Director at All State Fastener CorporationManager Director at All State Fastener Corporation