Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Zalayes

Conroe,TX

Summary

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Overview

8
8
years of professional experience

Work History

Dispatcher

Sunbelt Rentals
06.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Inside Sales Representative

Sunbelt Rentals
04.2022 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Customer Service Representative

Sherwin-Williams
04.2019 - 12.2021
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Server

Hilton Garden Inn Hotel
09.2017 - 04.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Associate of Science - Engineering

Lone Star College
Houston, TX

Skills

  • Customer service
  • Time management
  • Problem-solving
  • Service planning
  • Product knowledge
  • Upselling and cross selling
  • Email and phone etiquette
  • Bilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dispatcher

Sunbelt Rentals
06.2023 - Current

Inside Sales Representative

Sunbelt Rentals
04.2022 - Current

Customer Service Representative

Sherwin-Williams
04.2019 - 12.2021

Server

Hilton Garden Inn Hotel
09.2017 - 04.2018

Associate of Science - Engineering

Lone Star College

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