Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Zepeda

Miami,Florida

Summary

Young, energetic, punctual and friendly worker with significant customer service and cash handling experience.

Eager to continue my growth in the financial industry. Willing to go above and beyond to achieve required tasks.

Overview

10
10
years of professional experience

Work History

Courier

Uber Eats
Miami, Florida
12.2018 - Current
  • Coordinated parcel delivery using strong time management skills.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Checked and secured package loads before deliveries.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Maintained adherence to stringent delivery deadlines.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.

Co-Leader

Amscot Financial
Miami, FL
12.2022 - 11.2023
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Print Money orders.
  • Perform Audits on Drawers, Vaults, Checkbox to ensure Branch Balanced.
  • Perform opening/closing procedures and safety protocols.
  • Processed various bill payments.
  • Processed Cash Advance loans.
  • Western Union Wire Transfers.
  • Check Cashing.
  • Notary Services.
  • Cash Handling.
  • Cleaning Procedures.
  • Writing SAR/CTR reports, reporting suspicious activity. Following Compliance guidelines.
  • Loading Customer Bank and Prepaid cards.

Team Member

Wingstop
Miami, FL
08.2022 - 12.2022

Cashier

Dollar Tree
Miami, Florida
12.2019 - 04.2020

Team Member

Pincho Factory
Miami, Florida
02.2019 - 08.2019

Associate Trainer

Panera Bread
Miami, Florida
08.2014 - 01.2019

Education

High School Diploma -

Miami Sunset Senior High School
Miami, FL
12.2010

Skills

  • Teamwork and Collaboration
  • Positive Attitude
  • Willingness to Learn
  • Customer Service
  • Food Preparation
  • Cash handling

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Co-Leader

Amscot Financial
12.2022 - 11.2023

Team Member

Wingstop
08.2022 - 12.2022

Cashier

Dollar Tree
12.2019 - 04.2020

Team Member

Pincho Factory
02.2019 - 08.2019

Courier

Uber Eats
12.2018 - Current

Associate Trainer

Panera Bread
08.2014 - 01.2019

High School Diploma -

Miami Sunset Senior High School

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Christopher Zepeda