Christopher Zepeda
Miami,Florida
Summary
Young, energetic, punctual and friendly worker with significant customer service and cash handling experience.
Eager to continue my growth in the financial industry. Willing to go above and beyond to achieve required tasks.
Overview
10
10
years of professional experience
Work History
Courier
Uber Eats
Miami, Florida
12.2018 - Current
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Checked and secured package loads before deliveries.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Maintained adherence to stringent delivery deadlines.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
Co-Leader
Amscot Financial
Miami, FL
12.2022 - 11.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Print Money orders.
- Perform Audits on Drawers, Vaults, Checkbox to ensure Branch Balanced.
- Perform opening/closing procedures and safety protocols.
- Processed various bill payments.
- Processed Cash Advance loans.
- Western Union Wire Transfers.
- Check Cashing.
- Notary Services.
- Cash Handling.
- Cleaning Procedures.
- Writing SAR/CTR reports, reporting suspicious activity. Following Compliance guidelines.
- Loading Customer Bank and Prepaid cards.
Team Member
Wingstop
Miami, FL
08.2022 - 12.2022
Cashier
Dollar Tree
Miami, Florida
12.2019 - 04.2020
Team Member
Pincho Factory
Miami, Florida
02.2019 - 08.2019
Associate Trainer
Panera Bread
Miami, Florida
08.2014 - 01.2019
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL12.2010
Skills
- Teamwork and Collaboration
- Positive Attitude
- Willingness to Learn
- Customer Service
- Food Preparation
- Cash handling
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Co-Leader
Amscot Financial
12.2022 - 11.2023
Team Member
Wingstop
08.2022 - 12.2022
Cashier
Dollar Tree
12.2019 - 04.2020
Team Member
Pincho Factory
02.2019 - 08.2019
Courier
Uber Eats
12.2018 - Current
Associate Trainer
Panera Bread
08.2014 - 01.2019
High School Diploma -
Miami Sunset Senior High School