Christopher Zuniga
San Antonio,TX
Summary
Dynamic sales professional with a proven track record in customer service, time management, and trend analysis, driving success through innovative solutions. Expertise in troubleshooting complex challenges and developing strategies that exceed performance goals. Exceptional verbal and written communication skills enhance the ability to cultivate positive relationships. Proficiency in Salesforce and extensive knowledge of consumer loan products, installment plans, and credit lines boost cross-departmental effectiveness. Known for consistently surpassing targets and contributing to organizational growth.
Overview
11
11
years of professional experience
Work History
Collections QA & QC Specialist
PenFed Credit Union
02.2025 - Current
- Conducted call audits to ensure compliance with policies and legal regulations.
- Verified compliance with SCRA guidelines by reviewing documentation for active military duty status during repossession procedures.
- Ensured correct blocking and unblocking of Credit Cards using systems like FDR and Salesforce.
- Managed monthly audits surpassing 200, including live call, SCRA, and Credit Card audits.
Collections Representative
PenFed Credit Union
06.2024 - 02.2025
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Processed payments and applied to customer balances.
- Used skip tracing resources to locate debtors and updated information in company system.
- Recorded all information regarding financial status of customers.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved $694,000 in collections by efficiently handling accounts through dialer system and inbound calls with in a 6 month time period.
- Exhibited outstanding negotiation abilities consistently.
Project Manager
Stone Mountain Roofing
04.2020 - 06.2024
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Contributed many successful ideas to improve demo and roofing installation work
- Trained junior team members and mentored on important procedures
- Developed solid relationships with staff, customers, and vendors
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
Sales Associate
Weatherman Roofing
09.2019 - 06.2024
- Created memorable customer experiences by offering personalized sales support
- Capitalized on market opportunities consistently, monitoring competitor actions to understand trends
- Pursued 150+ contacts per week, obtaining leads from diverse pipelines and maintaining strong conversion rates
- Maximized customer satisfaction by quickly responding to any concern or request
Financial Crimes Specialist - Call Center 2 - Bilingual Spanish/English
Wells Fargo
10.2018 - 08.2019
- Protected customer and company information with strict use of established security procedures
- Updated records with all interactions and customers transactions
- Met inbound customer needs while maintaining strict performance targets
- Resolved issues based on thorough investigations of concerns
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
Early Stage Collections Rep
SWBC
02.2017 - 10.2018
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Advise customer of necessary actions and strategies for debt repayment
- Record information about financial status customers and status of collection efforts
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
Technical Support Specialist
IBEX Global
01.2015 - 01.2017
- Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated department for further investigation
- Order tests that could determine the causes of product malfunction
Education
High School Deploma -
Brandeis High School
San Antonio, Texas06.2013
Skills
- Salesforce proficiency
- Client engagement
- Regulatory adherence
- Thorough investigation record-keeping
- Problem-solving techniques
- Effective time management
- Meticulous attention to detail
- Strategic decision making
- Field supervision expertise
- Project coordination
- Familiarity with installment loans and credit lines
Languages
Spanish
Native or Bilingual
Timeline
Collections QA & QC Specialist
PenFed Credit Union
02.2025 - Current
Collections Representative
PenFed Credit Union
06.2024 - 02.2025
Project Manager
Stone Mountain Roofing
04.2020 - 06.2024
Sales Associate
Weatherman Roofing
09.2019 - 06.2024
Financial Crimes Specialist - Call Center 2 - Bilingual Spanish/English
Wells Fargo
10.2018 - 08.2019
Early Stage Collections Rep
SWBC
02.2017 - 10.2018
Technical Support Specialist
IBEX Global
01.2015 - 01.2017
High School Deploma -
Brandeis High School