Christopher Zwaaf
Reseda,CA
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Shop Manager
Simon Cycles
01.2015 - 10.2023
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Shopkeeper
Reseda Hydroponics
07.2011 - 03.2015
- Service and product recommendations.
- Increased sales through effective inventory management and appealing merchandise displays.
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Trained new employees on store procedures, policies, and excellent customer service techniques.
- Maintaining a high level of product knowledge and hydroponic experience
Shop Assistant
Easy Green Hydroponics
07.2009 - 05.2011
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Maintained a clean and organized store environment, enhancing the overall shopping experience.
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
Education
GED -
West Valley Occupational Center
Woodland Hills, CA06.1999
Skills
- High level of product knowledge and experience
- Budget Adherence
- Invoicing
- Customer Service
- POS Systems
- Vendor relations
- Decision making
- Cash handling
- Inventory management
- Technical troubleshooting
- Quality control
- Task delegation
- Problem solving
- Customer service excellence
- Product knowledge
Languages
Spanish
Professional Working
Timeline
Shop Manager
Simon Cycles
01.2015 - 10.2023
Shopkeeper
Reseda Hydroponics
07.2011 - 03.2015
Shop Assistant
Easy Green Hydroponics
07.2009 - 05.2011
GED -
West Valley Occupational Center
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