Christopher A. Watson
Manassas,VA
Summary
Hardworking employee enthusiastic about learning the logistics field inside and out. Pursues opportunities to learn new skills and contribute to group success. Consistently adheres to safety standards. Skilled in managing multiple tasks with frequently changing priorities. Maintains open availability and flexibility to work various shifts. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
13
13
years of professional experience
Work History
General Assembler
McCollister's Global Services
08.2021 - Current
- Responsible for assembly of Life Fitness and Matrix fitness equipment
- Loading, unloading, and distributing freight to meet white glove, customer, and internal requirements
- Operate and utilize tools to include forklifts, pallet jacks, roll-a-lifts, J-bars, dock plates
- Complete paperwork associated with freight handling, storage management and releasing items to piece level inventory
- Deliver and assembly freight to designated Northeastern Regional areas.
- Improved production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes and implementing GPS navigation.
Meat Cutter/Butcher
Harris Teeter
10.2017 - 05.2021
- Cut, trimmed and ground meats such as beef, pork, seafood and poultry to prepare for packaging and sale.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
Appliance Delivery and Installation Specialist
J.B. Hunt
11.2015 - 05.2017
- Operated a 12x6 truck to deliver and install furniture, household appliances and exercise equipment at various work sites, developments and private residences, while managing contractors and trip sheets.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Enhanced customer satisfaction by providing efficient and accurate installation services.
- Reduced service call-backs by performing thorough system checks after installations.
- Achieved safe driving records by consistently following traffic rules and regulations.
Account Executive
Direct Connect
10.2011 - 06.2015
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed sales cycle to maintain solid customer base.
- Promoted from telemarketer to call center account specialist, then account executive where we collected, analyzed and summarized data for chief of staff, supervised and trained call center agents, and sold B2B credit card processors, POS and gift card packages.
- Proven track record in sales and customer service
- Contributed to team success by sharing knowledge, supporting colleagues, and working collaboratively towards common goals.
- Built a strong pipeline of prospects through diligent networking, referrals, and lead generation activities.
Agent Supervisor
Oaktree L&A Brokerage
10.2011 - 06.2015
- Trained, supervised and managed a team of 10 call center agents
- Provided technical support, customer service and distributed leads to call center agents
- Prepared contracts, quotes and illustrations for life insurance agents and subscribers
- Maintained inventory of marketing materials.
- Reduced employee turnover rates by implementing supportive coaching methods and offering career advancement opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
HS Diploma -
Woodson High School
Fairfax, VA06.1997
Skills
- Commercial Driver’s License (Class A)
- DOT Certified
- DOT Compliance
- Forklift Operation
- Forklift Certified
- Loading and unloading
- Shipping and receiving
- Quality Assurance
- Power Tools Operation
- Production line efficiency
- Process Improvement
- Call Center Management
- Conflict Resolution
- Assembly and production
- Workplace Safety
- Manufacturing
- Customer Service and Communication Skills
- Meat Butchering
- Teamwork and Collaboration
- Detail Oriented
- Team Leadership
- Time Management
- Sales and Operations
- Microsoft Office Suite
- Sales Force
- SAGE
- Sales Logic
- POS
- Quality Control Standards
Awards
- Total Quality Customer Service Professional (Direct Connect)
- Agent of the Year in 2013 & 2014 (Direct Connect)
- Rising Star Award - received for making the most appointments leading to sales
Timeline
General Assembler
McCollister's Global Services
08.2021 - Current
Meat Cutter/Butcher
Harris Teeter
10.2017 - 05.2021
Appliance Delivery and Installation Specialist
J.B. Hunt
11.2015 - 05.2017
Account Executive
Direct Connect
10.2011 - 06.2015
Agent Supervisor
Oaktree L&A Brokerage
10.2011 - 06.2015
HS Diploma -
Woodson High School
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