Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christopher Alex Decker

Ithaca,NY

Summary

For the past 11 years I have been providing customer oriented solutions for a wide array or services and products offered by FedEx office, which require significant expertise in their production scope and processes to effectively carry out the wide breadth of services we provide. In my time here I have strived and succeeded at generating and maintaining trust and mutual respect with an expansive series of regular customers both old and newly created by provide great service and employing a deep and significant knowledge of production processes and offerings. My goal has been to thrive in a long term opportunity where I can establish myself as an expert and grow from the experience, which I believe I have done. Prior to my experience with FedEx I had a successful pursuit of scholastics culminating in two associates degrees, internships and work experience.

In conclusion: I take a deep pride in my work and work hard to achieve a deep expertise in my field. I look forward to the personal and professional growth current and future opportunities provide me.

Overview

17
17
years of professional experience

Work History

Store Consultant / Lead Consultant (Dec 2016 promotion)

FedEx Office
Ithaca
05.2013 - Current
  • Responsible for providing excellent customer service solutions for Printing / Shipping / packaging needs
  • Leading the production / shipping floor effort.
  • Responsible for maintaining metrics and company standards as outlined by corporate policy
  • Responsible for overseeing and conducting the training of new and current employees at request and as needed.
  • Communicating, performing and overseeing

Temporary employee

Staffkings
Ithaca
05.2010 - 01.2011
  • Responsible for going to a client’s work location and performing required duties as outlined by said client in tasks ranging from unskilled to moderately skilled labor.

Intern

Tompkins Cortland Community College Technology Support
Dryden
11.2012 - 12.2012
  • Responsible for troubleshooting student computer problems, delivering and setting up equipment in classrooms and providing technical support over the telephone

Intern under the network administrator

Challenge industries
Ithaca
07.2008
  • Responsible for assisting the network administrator in his day to day duties ranging from replacing hardware in a computer to diagnosing networking equipment.

Volunteer

Babbages Basement
Ithaca
12.2007 - 01.2008
  • Responsible for organization and transportation of computer equipment

Education

Associates Degree - Computer Information Systems

Tompkins Cortland Community College
12.2012

Associates Degree - Computer Support Specialist

Tompkins Cortland Community College
05.2012

Regents Diploma -

Ithaca High School
06.2008

Computer technology 1 & 2 -

Career and Tech Center at TST BOCES
06.2008

Skills

  • User level and advanced computer literacy
  • Providing custom solutions to meet customer needs
  • Troubleshooting and diagnosing technical issues
  • General customer service
  • Creation and finishing of a wide array of custom and bespoke print solutions based on given specifications
  • Team oriented communication

References

Available upon request

Timeline

Store Consultant / Lead Consultant (Dec 2016 promotion)

FedEx Office
05.2013 - Current

Intern

Tompkins Cortland Community College Technology Support
11.2012 - 12.2012

Temporary employee

Staffkings
05.2010 - 01.2011

Intern under the network administrator

Challenge industries
07.2008

Volunteer

Babbages Basement
12.2007 - 01.2008

Associates Degree - Computer Information Systems

Tompkins Cortland Community College

Associates Degree - Computer Support Specialist

Tompkins Cortland Community College

Regents Diploma -

Ithaca High School

Computer technology 1 & 2 -

Career and Tech Center at TST BOCES
Christopher Alex Decker