SQL Database Administrator
Christopher B. Brown
IT Technician
Denton,TX
Summary
Experienced End User Analyst with over 24 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
21
21
years of professional experience
23
23
years of post-secondary education
2
2
Certifications
Work History
End User Analyst II
Tetra Pak
05.2018 - Current
- Part of the Infrastructure Operations team responsible for defining End User Support computing standards such as creating and troubleshooting GPO’s, OS configurations, and vetting hardware models appropriate for each business unit within the company for HP models
- Utilize Azure and Intune to manage Office 365 subscriptions, Mobile Device Management, installs and configurations
- Utilize SCCM for OS and software deployments, upgrade/refresh scenarios utilizing IPU (In Place Upgrade)
- Create scripts using PowerShell and PostgreSQL database applications
- Utilize Horizon Client, VMWare Administrator, vSphere to assign, assist, and troubleshoot issues
- Upgrade ESXi Hosts
- Virtualize Applications
- Primary support for private cloud printing via SafeCom Secure Print services
- Support Enterprise environment consisting of 25,000+ Global Users and 30,000+ SCCM endpoints
- Utilize Heat ticketing system to create and work service requests, incidents, change requests and problem records following ITIL best practices.
Client Support Technician Level II/III
Cox Enterprises
04.2006 - 05.2018
- Provide support for 1000+ End Users and over 200 Executives, Managers and Executive Admins
- Managed assets for hardware, software and mobile devices to keep compliant with current technologies
- Establish and maintain documentation of procedures, processes, and reports concerning asset management
- Primary support for Virtual Machines via VMWare View, VMWare Administrator, vSphere for end user connectivity
- Primary support for users utilizing Citrix XenApp, for virtualized apps
- Verify that the servers are valid and test user credentials for proper log on
- Utilize Citrix Director to log out users for failed connections
- Utilize Active Directory for computer, user accounts, join workstations to a Domain, reset/ network accounts
- Utilize MBAM to manage encrypted hard drives
- Create reports for ACD (Automated Call Dialer) for the Help Desk support team
- Office 365 Exchange Administrator for web, desktop applications and email accounts
- Utilize Axiom Remedy and Service Now ticketing systems for incidents, service requests and change requests.
Computer Technician Level II
Art Institute of Atlanta
01.2002 - 04.2006
- Deliver a consistent process for incident and problem escalation along with resolution
- Maintained basic network connectivity in classrooms and offices by keeping servers and switches current
- Performed hardware and software repairs and upgrades via Ghost Enterprise or Altiris over the network
- Responsible for managing lifecycle of hardware and software
- Support AV, Teleconferencing, Video Conferencing equipment
- Assisted Facilities to maintain a safe classroom environment for student.
Education
No Degree - SQL Bootcamp
Udemy
Online Class 05.2001 - 05.2022
Network+ - Computer Networking
New Horizons
Dunwoody, GA 10.2017 - 10.2017
CCENT - Computer Networking
New Horizons
Dunwoody, GA 05.2017 - 05.2017
No Degree - Computer Graphics
Andrews University
05.1992 - 05.1994
Skills
VMWare vCenterundefined
Accomplishments
- ITIL Foundation September 2013
- Macintosh OS X Essentials August 2007
- Accomplishments
- Successfully lead a team to upgrade 1000+ users from Windows 7 to Windows 10 and Office 365 June 2017
Affiliations
Honorary Member of the Hampton University Graduate Chapter
Certification
ITIL Foundation
Interests
System Administrator
Hobbies
DJ
Photographer
Videographer
Timeline
End User Analyst II
Tetra Pak
05.2018 - Current
Network+ - Computer Networking
New Horizons
10.2017 - 10.2017
CCENT - Computer Networking
New Horizons
05.2017 - 05.2017
ITIL Foundation
09-2013
Mac OSX Essentials
08-2007
Client Support Technician Level II/III
Cox Enterprises
04.2006 - 05.2018
Computer Technician Level II
Art Institute of Atlanta
01.2002 - 04.2006
No Degree - SQL Bootcamp
Udemy
05.2001 - 05.2022
No Degree - Computer Graphics
Andrews University
05.1992 - 05.1994
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