Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Accomplishments
Timeline
Christopher Bedford

Christopher Bedford

Willingboro,NJ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Manager

Amazon
01.2022 - 06.2024
  • Support delivery operations in NYC Apple region whether on field or at station.
  • Daily meetings with stockholders to benefit their business as well as keeping the company interest.
  • Handled capacity calls with third party contractors providing count and fleet.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Support, mentor, and motivate hourly workforce.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Manage safety, quality, productivity, and customer delivery promises.
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop business plans to meet business objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Increased profit by streamlining operations.

Process Assistant/ Process Guide

Amazon Fulfillment Center JFK8
09.2019 - 01.2022
  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Assisting floor as associates resource, training associates and verifying.
  • SOP compliance ensuring successful area performance.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Conducted training and change management processes to improve operations.

Ambassador

Amazon Fulfillment Center JFK8
10.2018 - 09.2019
  • Train new hires in designated tasks and areas.
  • Retrain associates that are having difficulties grasping tasks.
  • Evaluate and coach associates accordingly.
  • Lead and demonstrate tasks efficiently.

Sales Associate

Foot Locker
06.2018 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Customer Service Assistant

E-ZPASS
06.2016 - 06.2017

Chief Financial Officer

Virtual Enterprise
09.2013 - 06.2017

Education

Some College - Business Administration And Management

Stella And Charles Guttman Community College of The City University of New York, The, Manhattan, NY

High School Diploma -

Port Richmond High School, Staten Island, NY
06.2017

Skills

  • Microsoft Office Expertise
  • Cost Containment
  • Regulatory Compliance
  • Staff Management
  • Business Administration
  • Maintaining Compliance
  • Project Development
  • Customer Relationship Management
  • Quality Assurance and Control
  • Team Leadership
  • Employee Motivation
  • Employee Relations
  • Operational Efficiency
  • Planning and Implementation

Additional Information

  • Awards, Executive Excellence May 2016 for Outstanding work as a Chief Financial Officer through Virtual Enterprises
  • City Council Speaker's Achievement Award June 2017 for demonstrating academic excellence and commitment to public service in New York City.
  • Achieved a 40% threshold by minimizing DNRs in the NYC region. This resulted in saving Amazon $16 million in the span of a year.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Reduced Delivered Not Received by 40% through coaching and having daily meetings with third party contractors throughout NYC by providing top offenders by category and providing corrective solutions to fix the errors, resulting in the company saving $16 million.

Timeline

Operations Manager - Amazon
01.2022 - 06.2024
Process Assistant/ Process Guide - Amazon Fulfillment Center JFK8
09.2019 - 01.2022
Ambassador - Amazon Fulfillment Center JFK8
10.2018 - 09.2019
Sales Associate - Foot Locker
06.2018 - 10.2018
Customer Service Assistant - E-ZPASS
06.2016 - 06.2017
Chief Financial Officer - Virtual Enterprise
09.2013 - 06.2017
Stella And Charles Guttman Community College of The City University of New York, The - Some College, Business Administration And Management
Port Richmond High School - High School Diploma,

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Christopher Bedford