Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Christopher Benjamin Lopez Franco

Overland Park,KS

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Hard worker

Faster learner

Always give my best

Always on time

Team player

Overview

12
12
years of professional experience
1
1
Certification

Work History

Plant Operator

IFF
New Century, KS
01.2022 - Current
  • Operated and monitored boilers, pumps, and other equipment to ensure efficient plant operations.
  • Inspected production lines for malfunctions and performed necessary repairs.
  • Performed preventive maintenance activities on plant machinery and equipment.
  • Monitored gauges, indicators, and meters to ensure optimal performance of plant systems.
  • Adjusted valves, pumps, motors, and other components in order to maintain the desired level of operation.
  • Maintained accurate records of process readings on a daily basis.
  • Conducted safety checks on all operating machinery to detect any potential hazards or risks.
  • Ensured compliance with all applicable regulatory requirements related to plant operations.
  • Assisted in troubleshooting mechanical problems as needed.
  • Conducted tests on water samples from various sources for quality control purposes.
  • Performed physically demanding work, including lifting, carrying and moving heavy objects.
  • Used forklifts, pumping equipment and air compressors frequently.
  • Maintained correct temperature, levels and pressures on process systems and equipment.
  • Followed EPA and OSHA regulations to maintain safety of water and personnel.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Maintained proper chemical inventories.
  • Routinely drained unwanted fluids.
  • Started up, shut down and checked water and wastewater treatment processes.

Sales Assistant

Tmoblie
Overland Park, KS
12.2017 - 07.2021
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Identified trends for sale promotions to increase interest or demand in products.
  • Engaged in sales-oriented discussions to determine customer pain points.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.

Package Handler

DuPont
New Century, KS
08.2012 - 11.2017
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Stacked boxes onto pallets in an efficient manner.
  • Organized packages according to type, size, destination, and other specifications.
  • Inspected packages for damages or defects and recorded any issues found.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Labeled parcels accurately according to company guidelines.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Resolved conveyor system issues by clearing jams and blockages.

Education

Some College (No Degree) - General Studies

Kansas City Kansas Community College
Kansas City, KS

Skills

  • Inventory Recordkeeping
  • Water Purification Systems
  • Valve Rebuilding
  • Calibrating Instruments
  • Sales Promotion
  • Service Recommendations
  • Caller Assistance
  • Document Translation
  • [Language] Translation
  • Call Center Operations
  • Inbound and Outbound Calling
  • Data Entry
  • Scheduling
  • Product Knowledge
  • Appointment Scheduling
  • Customer Education
  • Sales Closing
  • Customer Relationship Management (CRM)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Certification

  • osha certified
  • general contractor licensed

Accomplishments

  • 4 times high school all american soccer team
  • 2 times state soccer champions
  • 1 year college all american
  • 3 years playing college soccer with full scholarship
  • 2 times soccer amateur national champion

Affiliations

  • i love to read, music, soccer, working out

References

References available upon request.

Timeline

Plant Operator

IFF
01.2022 - Current

Sales Assistant

Tmoblie
12.2017 - 07.2021

Package Handler

DuPont
08.2012 - 11.2017

Some College (No Degree) - General Studies

Kansas City Kansas Community College

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Christopher Benjamin Lopez Franco