Christopher C. Saechao
Cornelius,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
PresentPatient Access Specialist
Kaiser Permanente
12.2017
- Appointing: Review medical chart to appoint according to scripts and guidelines
- Schedule/reschedule/cancel appointments for services
- Places calls for appointment reminders and quality measure outreach
- Collect care specific information for Primary Care or Specialty Care services
- Messaging: Review medical chart to collect information for messages to send to health care team
- Routes incoming calls from patients, physicians, nurses and other departments
- Answers routine administrative inquires
- Forwards medical and other complex inquires to appropriate personnel
- Take messages as necessary
- Manage electronic in-basket in multiple system applications
- General Services: Assist patients by providing phone numbers, facility directions and office layouts; directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy
- Handle ingoing and outgoing departmental mail and correspondence with patients
- Registration: Verify insurance eligibility and/or update all demographic information per regional policies, including Personal Provider Selection, Language Preference and Special Needs
- Request and/or obtain a patient medical record number when necessary
- Verify health insurance coverage and follow appropriate policy/procedure
- Explain co-pays, cost shares and any other applicable fees
- Create Guarantor accounts as necessary before and after Membership Service Department hours
- Complete Scheduling form with above data and transfer to the Registration for completion of the pre-registration and pre-verification functions
- Refers to the financial counselor/ Collect past due balances as appropriate
- Practice Organization: Coordinate referrals process including wait lists per department policies and procedures
- Track referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification
- Request copies of films, CD's, test reports, and results from outside facilities
- Coordinate schedules per department guidelines to maximize access
- Collect and organize data per department guidelines
- Develop and submit ongoing reports as requested including statistics, charts, and graphs using multiple computer programs and business math skills
- Update departmental policies and forms
Ava Roasteria, Barista
05.2017 - 11.2017
- Create cold/ hot drinks to customers preference
- Provide excellent customer service to customers
- Demonstrate understanding of coffee beans and process of creating each drink
- Must have good math skills and 10-key skills required
- Keep work area clean throughout shift
- Enjoy working in a team environment.
Member Coordinator
Hannah the Pet Society
07.2016 - 05.2017
- Interact with internal/external customers to build lasting relationships
- Assist administration office in various duties
- Answer inbound telephone calls from external customers provide excellent customer service
- Demonstrate a deep understanding of the Hannah brand
- Tell the Hannah story in a way that results in positive word-of-mouth referrals and future members
- Clean and maintain showroom where pets are being showcased to external customers
- Provide coffee and refreshments for customers
- Provide data entry when necessary for members accounts
- Manage changes to members accounts with company software
Cashier Customer Service
Uwajimaya Asian Market
09.2015 - 07.2016
- Provide excellent customer service to internal/external customers
- Must have good math skills and 10-key skills required
- Ability to operate register and scanning machine preferred
- Ability to acquire good overall store, product and general pricing knowledge
- Must be able to work at least one or both weekend days
- Ability to become familiar with store merchandise and basic uses of products.
Education
Full Stack Certificate - undefined
University of Washington
High School diploma - undefined
Jesuit High School
Skills
Data entry - 5 years
undefinedCertification
Certified Full Stack Developer - Feb 8
Timeline
PresentPatient Access Specialist
Kaiser Permanente
12.2017
Ava Roasteria, Barista
05.2017 - 11.2017
Member Coordinator
Hannah the Pet Society
07.2016 - 05.2017
Cashier Customer Service
Uwajimaya Asian Market
09.2015 - 07.2016
Full Stack Certificate - undefined
University of Washington
High School diploma - undefined
Jesuit High School
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