CHRISTOPHER C. WATSON
CHICAGO,IL
Summary
Experienced Client Manager with 15 years of experience in development and management of contracts. Excellent communicator dedicated to developing positive long-term client relationships thriving in fast-paced work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Manager
Avalon Healthcare Solutions
Tampa, FL
10.2022 - 02.2024
- Responsible for the management of assigned book of business
- Build business relationships as a client facing resource with assigned clients
- Served as a point of contact for escalated client issues
- Collaborated with other operational departments to serve clients, retain clients and grow business and meet corporate objectives
- Managed ongoing contract relationships, client retention, client renewal process and contract profitability
- Ensured client satisfaction, delivery of service needs and operational commitments were met.
Account Manager
Optum RX (United Healthcare)
Schaumburg, Illinois
05.2008 - 10.2022
- Responsible for the Pharmacy Benefits Management operational management of self-funded customers in coordination with strategic account executives.
Education
Bachelors of Business Administration (B.B.A) - Healthcare Management
Saint Xavier University
Skills
- Client Services
- Special Projects
- Operations Management
- Account Acquisition
- Account Management
Certification
- Illinois Pharmacy Technician, Illinois Department of Financial and Professional Regulation, Springfield, Illinois
- Certified Pharmacy Technician (CPhT), Pharmacy Technician Training Board, Washington, District of Columbia
Timeline
Client Manager
Avalon Healthcare Solutions
10.2022 - 02.2024
Account Manager
Optum RX (United Healthcare)
05.2008 - 10.2022
Bachelors of Business Administration (B.B.A) - Healthcare Management
Saint Xavier University
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