Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Christopher "CT" Fielder

Summary

Dynamic General Manager with a proven track record at Revival Denver Public House, excelling in operations management and team building. Enhanced profitability through strategic budget control and employee motivation, achieving significant sales growth. Adept at problem resolution and fostering strong client relationships, ensuring exceptional service and loyalty.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Revival Denver Public House
03.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant General Manager

Fuzzys Tacos
06.2024 - 03.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Manager

Famous Daves BBQ
05.2023 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
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  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Loading BBQ Smoker every night before leaving the restaurant.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Bar Manager

Torch's Tacos
06.2021 - 04.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Lead Budtender| Assistant Manager

Lakeshore Cannabis
01.2018 - 06.2021
  • Participated in community outreach events representing the dispensary positively within local communities.
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
  • Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
  • Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming deals & promotions.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Checked guests' photo identification for validity and age requirements.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Corporate Trainer & Manager

Mellow Mushroom Pizza Bakers
01.2010 - 09.2019
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed training programs to meet company objectives.
  • Introduced innovative role-playing activities during training sessions to better prepare servers for real-life scenarios they may encounter on the job.
  • Opened up NEW Mellow Mushrooms across the country. I opened up 11 New Restaurants from 2012-2016 while being based location in my hometown in Rome,GA
  • (Colorado) I worked and managed TWO Mellow Mushrooms in Downtown Denver & Lonetree,CO
  • Trained Servers,Bartenders,Servers & Managers

Certified Server Trainer

Olive Garden Restaurant
07.2007 - 01.2010
  • Maintained high-quality standards with regular monitoring of server adherence to company policies and procedures.
  • Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
  • Educated bartenders, clerks and servers on responsible service protocols.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Streamlined the server training process by creating detailed manuals, guides, and resources for ongoing reference.
  • Fostered strong relationships between front-of-house staff members by coordinating team-building activities outside of work hours.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Education

Business Management

ROME HIGH SCHOOL
ROME,GA
05-2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Motivation

Certification

ServSafe until 2027

Languages

English

Timeline

General Manager

Revival Denver Public House
03.2025 - Current

Assistant General Manager

Fuzzys Tacos
06.2024 - 03.2025

Assistant Manager

Famous Daves BBQ
05.2023 - 06.2024

Bar Manager

Torch's Tacos
06.2021 - 04.2023

Lead Budtender| Assistant Manager

Lakeshore Cannabis
01.2018 - 06.2021

Corporate Trainer & Manager

Mellow Mushroom Pizza Bakers
01.2010 - 09.2019

Certified Server Trainer

Olive Garden Restaurant
07.2007 - 01.2010

Business Management

ROME HIGH SCHOOL

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