CHRISTOPHER D. GULA
Troy,Il
Summary
Terminal Manager - Process Improvement - Operations Supervisor – Business Development Manager - Manager of Training. Results-focused management professional offering over 20 years of progressive leadership experience. Successful in the responsibilities of Production Metrics, Cost Metrics, Safety, Process Improvement, Employee Development, Training, and Cultural Leadership that improved the effectiveness and efficiency of company operations.
PROFESSIONAL SKILLS / ACCOMPLISHMENTS Operations Management - P&L/Cost Metric Responsibility - Labor Relations Management - Process Improvement - Training and Development - Change Management - Cultural Leadership Successfully Assisted in Opening New Distribution Centers in Allentown, PA, Owatonna, MN, and Kansas City, KS - two-time winner of Overall Improvement Award - Selected for Management Development Round Table as well as multiple mentoring positions.
Overview
18
18
years of professional experience
Work History
Director of Operations
FreightPlus
Quincy, MA
08.2020 - 06.2022
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Determined priorities and set policies for LTL Operations department.
- Supervised and directed Account Managers and Operational team to keep projects on-track and tasks prioritized.
- Oversaw reporting functions to executive leadership.
- Negotiated TL and lTL pricing for over 20 clients on a quarterly and yearly schedule.
- Performed QBR's with top carriers in the FreightPlus portfolio.
Senior Service Center Manager
XPO Logistics
St. Louis, MO
12.2017 - 08.2020
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Actively manage all aspects of the St. Louis service center, including: day to day operations, P&L statements, EBITDA attainment, safety, hiring, training, development, and sales support
- Improved on-time transit from 95.5% to 98.5% in first year
- Routinely outperformed projected monthly Operating Ratio and EBITDA numbers
- Reduced claims from 1:85 to 1:160
- Took service center from bottom 3rd in stack ranking to 13 out of 58 class 1 service centers
- Promoted team environment and decreased turnover by over 25%
- Maximizing our training program to retain quality employees.
- Took St. Louis from one of worst performing centers in safety to one of the key contributors.
Manager, Terminal Manager
USF Holland
St. Louis, MO
01.2004 - 12.2017
- Terminal Manager Lincoln, IL, Terminal Manager St. Louis, Mo
- Increased Inbound and Outbound On-Time service by 10% in 1st year as manager and was able to continually improve throughout the 11 years
- Increased efficiencies and productivity numbers by over 3%
- Optimized adherence to company policies and procedures resulting in improved audit results
- Changed Outbound dock procedures to achieve Outbound Linehaul Departure times and Load Factor goals while improving dock productivity
- Selected as Regional mentor/trainer for other service center managers
Education
Bachelor of Science - Business - Marketing/ Accounting
Southern Illinois University Edwardsville
Edwardsville, IL06.1997
Skills
- Interdepartmental Collaboration
- Logistics Processes Planning
- Inventory Management Software
- Operational Standards
- Workforce Management
- Key Performance Indicators (KPIs)
- DOT Requirements
- Supply Chain Performance Management
- Logistics Coordination
- Distribution and Warehousing
- Carrier Negotiations
- Service Improvement Analysis
Timeline
Director of Operations
FreightPlus
08.2020 - 06.2022
Senior Service Center Manager
XPO Logistics
12.2017 - 08.2020
Manager, Terminal Manager
USF Holland
01.2004 - 12.2017
Bachelor of Science - Business - Marketing/ Accounting
Southern Illinois University Edwardsville
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