Christopher D. Young
Jamestown,OH
Summary
- Proven multitasker and effective communicator, I excelled at Fireteam Logistics Amazon DSP by enhancing delivery efficiency and customer satisfaction. Leveraging skills in dispatch coordination and active listening, I adeptly managed high-stress situations, contributing to a seamless workflow and fostering professional relationships. My approach significantly boosted team performance and service quality, showcasing a blend of hard and soft skills. I worked efficiently as a delivery associate for 1 year and 6 months and then took the role of dispatcher/supervisor for 3 months of the peak season.
- Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
- Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
4
4
years of professional experience
Work History
Dispatcher/Delivery Driver
Fireteam Logistics Amazon DSP
03.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Deli/Cashier/Cinnabon
Pilot Flying J Travel Center
03.2022 - 10.2022
- Improved customer satisfaction by quickly assisting customers with deli purchases.
- Prepared deli products to ensure high-quality service.
- Enhanced checkout efficiency with accurate cash handling.
- Managed restocking of deli items to maintain product availability.
- Greeted customers warmly to provide a welcoming experience.
- Maintained cleanliness of deli area to comply with health standards.
- Improved order accuracy by double-checking items before purchase.
- Reduced wait times by efficiently processing customer orders.
- Organized deli displays to attract customer attention.
- Assisted in inventory management to prevent product shortages.
- Supported team efforts by collaborating with deli staff.
- Improved transaction speed by mastering point-of-sale system.
- Ensured food safety, adhering to proper storage and handling procedures.
- Managed time wisely to complete tasks quickly while still providing attentive service to customers.
- Demonstrated proficiency in using relevant equipment such as slicers, scales, and wrapping machines for efficient order fulfillment.
Forklift Operator
Lineage Logistics
03.2021 - 09.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Communicated with floor managers to determine merchandise placement.
- Ensured timely delivery of products by accurately picking orders from storage areas.
In-Home Caretaker
Margeret Younker
10.2021 - 01.2022
- Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Assisted with mobility exercises and range-of-motion stretches to maintain or improve physical functioning in clients.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported clients for medical and personal outings.
Education
High School Diploma -
Greeneview High School
Jamestown, OH06-2002
Skills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Dispatch coordination
- Dispatching field personnel
- Incident reporting
- Multitasking and organization
- Verbal and written communication
- Map reading
- Mentoring and coaching
- Delegating work
- Work crew dispatch
- Calendar and scheduling software
Timeline
Dispatcher/Delivery Driver
Fireteam Logistics Amazon DSP
03.2023 - Current
Deli/Cashier/Cinnabon
Pilot Flying J Travel Center
03.2022 - 10.2022
In-Home Caretaker
Margeret Younker
10.2021 - 01.2022
Forklift Operator
Lineage Logistics
03.2021 - 09.2022
High School Diploma -
Greeneview High School
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