Christopher E. Alvarez
Lincolnton,NC
Summary
A Dynamic Bilingual Customer Service Representative with about 6 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Also, A Talented Fabrication Welder skilled in reading and applying technical drawings and consistently delivering high quality products. Excellent attention to detail resulting in reduced waste and increased productivity. Operated machinery to fabricate items and comply with government guidelines.
Overview
11
11
years of professional experience
Work History
Fabrication Welder
Alloy Fabricators Inc
Alexis, NC
03.2017 - Current
- Checked cut length frequently for deviations in cut length specs.
- Fabricated steel molds for concrete using hand and power tools, welding operations and lifting equipment.
- Applied safety equipment, kill switches and pinch points to machinery.
- Informed forklift personnel when running low on fab stock to be welded.
- Made steel form parts using various cutting equipment and welded part together per specifications.
- Read and followed blueprints and weld diagrams.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Welded metal components in vertical, overhead and flat positions.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- 5yrs Welding metal components in vertical, overhead and flat positions
Sales Consultant
ADT Security
Charlotte, NC
09.2015 - 03.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Set up calendar with customer birthdays and other special events for personal touch.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Documented customer interactions using SalesForce to capture data in processing system.
- Followed up with 50 existing customers per week to provide additional support and address concerns
Security Installation Technician
MasTec
Charlotte, NC
02.2014 - 09.2015
- Educated customers on effective use of security systems.
- Performed installations of high-tech security systems, which included alarms and video surveillance systems.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Demonstrated features and functionality of alarm systems to 20 customers per week
Telemarketing Sales Representative
Yodle
Charlotte, NC
08.2012 - 02.2014
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Assisted with training and orientation of new employees.
- Made average of 150 outbound and inbound calls per day.
- Recorded contact information of customers and potential customers in internal database.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or advanced problem calls to management staff.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Underground Utility Locator
USIC Locating Services
Charlotte, NC
06.2011 - 08.2012
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Drew maps of utility lines and potential plans for future ones and providing detailed locations and information.
- Used certain equipment to find subsurface utility lines and noted details
- Identified depths of water, sewer, gas, cable, oil and electric lines using locator equipment.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents at least 4 times per week
Education
Some College (No Degree) - Business Administration
Catawba Valley Community College
Hickory, NCSome College (No Degree) - Heating And A/C
Gaston College
Dallas, NCHigh School Diploma -
Maiden High School
Maiden, NC05.1998
Skills
- Bilingual (English and Spanish)
- Decision Making
- Attention to Detail
- Salesforce CRM
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Proactive Self-Starter
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
- Excellent Attention to Detail
- Patient and Empathetic
- Upbeat and Positive Personality
Timeline
Fabrication Welder
Alloy Fabricators Inc
03.2017 - Current
Sales Consultant
ADT Security
09.2015 - 03.2017
Security Installation Technician
MasTec
02.2014 - 09.2015
Telemarketing Sales Representative
Yodle
08.2012 - 02.2014
Underground Utility Locator
USIC Locating Services
06.2011 - 08.2012
Some College (No Degree) - Business Administration
Catawba Valley Community College
Some College (No Degree) - Heating And A/C
Gaston College
High School Diploma -
Maiden High School
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