Christopher E Dyer
Baltimore,MD
Summary
I am a goal-oriented and highly motivated individual with demonstrated ability to meet deadlines and objectives. I have an extensive customer service background, ability to establish and maintain strong working relationships, and excellent organizational and communication skills.
Overview
14
14
years of professional experience
Work History
Senior Claims Representative
Agency Insurance Company of Maryland
01.2015 - Current
- Consistently exceed monthly production goals averaging 104% in 2022
- Investigate claims and obtain relevant facts to determine coverage, loss and liability
- Interact effectively with customers, agents, police, attorneys and other public personnel involved in the claims process
- Conduct analysis, planning, decision-making and problem-solving activities to support claim settlement
- Oversee legal and medical aspects of complex claims
- Review bodily injury claims, review medical records, and negotiate settlements
- Communicate effectively the claim status to supervisor and customers on a regular basis
- Contact outside agents for claim investigation if needed
- Work in compliance with state regulations and applicable jurisdictions
- Manage claim settlements within authority limits.
Claims Specialist II
Liberty Mutual
01.2013 - 01.2015
- Contacted policyholders, claimants, attorneys, body shops and medical staff to determine injuries and other relevant information stemming from auto or premises accidents
- Evaluated policy coverage, confirmed or denied coverage and liability and advised policyholders and claimants as to proper course of action
- Responded to various written and telephone inquiries including status reports
- Ensured adequacy of reserves
- Planned and conducted investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody) to analyze coverage, determine liability, compensability, and extent of damages
- Maintained accurate records and handled administrative responsibilities associated with processing and payment of claims
- Recorded and updated status notes, and documented results of contacts, relevant medical reports and duration information per company standards
- Determined need for independent adjusters, cause and origin experts, independent medical examiners, economists, accident re-constructionists, and engineers
- Evaluated claim for potential fraud
- Assessed actual damages associated with claims and conducted negotiations for settlement with attorneys, claimants and/or co-defendants
- Made effective use of loss management techniques (Direct Dealing; ICP; open end release; first call settlements).
Sr. Customer Claims Representative
Liberty Mutual
01.2011 - 01.2013
- Obtained information and maintained records of accidents or personal property losses for policyholders and claimants through telephone and written reports
- Arranged appraisals, reviewed appraisal reports and communicated with policyholders, claimants, physicians, medical providers, attorneys and repair shops
- Secured essential facts about accidents, assessed liability and compensability, negotiated settlements and explained denials to policyholders and claimants
- Registered claims, updated status notes, established target dates, scheduled appointments and released payments on an automated system.
Loan Officer
American Federal Savings Bank
01.2010 - 01.2011
- Received, analyzed and processed high volume of client loan applications
- Helped clients identify financial goals and recommended ways to reach them
- Reviewed financial, property and credit status to qualify clients for proper programs
- Promoted company’s products, originated loans for home purchases, refinance and debt consolidation
- Reviewed agreements to ensure compliance with company and industry policies.
Education
Bachelor of Arts - Russian/East European Studies and Political Science
University of Vermont
Burlington, VT05.2004
Skills
- Legal Guidelines Understanding
- Vendor Management
- Investigations Expertise
- High Exposure Claims Experience
- Decision Making
- Claims Investigation
- Settlement Negotiation
- Insurance Knowledge
Timeline
Senior Claims Representative
Agency Insurance Company of Maryland
01.2015 - Current
Claims Specialist II
Liberty Mutual
01.2013 - 01.2015
Sr. Customer Claims Representative
Liberty Mutual
01.2011 - 01.2013
Loan Officer
American Federal Savings Bank
01.2010 - 01.2011
Bachelor of Arts - Russian/East European Studies and Political Science
University of Vermont
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