Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Edward Brown

Marysville,WA

Summary

Experience Program Manager in IT procurement, forecasting, and end-to-end supply chain operations. Versatile industry experience, including inventory management, purchasing, receiving, and 3PL warehouse relationship management. Proficient in invoice and contract management for 3PL warehouses and freight carriers. Skilled in process development, problem solving and change management.

Overview

16
16
years of professional experience

Work History

Program Manager Non Tech 3

Insight Global
01.2022 - 06.2023
  • Documented Arvato spares operation processes
  • Reduced backlog of rejected RMAs in Azure DevOps by over 70%
  • Monitored and resolved Arvato warranty log exceptions
  • Conducted root cause analysis of exceptions
  • Led weekly meetings with third party supplier Arvato team owning resolution working through ambiguity
  • Managed RSD operations, tracked, and resolved inbound PO/ASN issues using IcM Management tool
  • Tracked SAP ECC for PO creation, modifications, cancellations, and communicated with the RSD team at Arvato.

Program Manager Non Tech 2

Infosys Ltd.
11.2018 - 04.2021
  • Supported Tier2 server rack component forecasting for Azure cloud platform services
  • Managed the Planning BOM file for 3rd party system integrators
  • Ensured correct component mappings for downstream processes
  • Developed a Power BI dashboard to track Planning BOM component changes
  • Managed OnePDM Engineering Change Order (ECO) requests affecting Tier 2 Planning BOM components
  • Participated in weekly multi-team forecast and part readiness review meetings
  • Provided weekly management updates via PowerPoint, highlighting all Planning BOM impacts.

Supply Chain PM - Networking, SCOM

Infosys BPM / Allyis contract
02.2015 - 10.2018
  • Managed Azure cloud CORE Bandwidth WAN requisitions from purchase order creation to receipt confirmation
  • Participated in supplier review calls to set demand expectations
  • Oversaw material surpluses and shortages
  • Supported product change management
  • Managed network equipment requisitions to ensure on-time deployments for Microsoft cloud services
  • Assisted in the Network Decommission Disposition decisions for retired equipment from MCIO data centers
  • Identified opportunities for cost-saving by reusing inventory on outgoing purchase orders
  • Developed a process for handling Microsoft-owned re-use equipment receipts, ensuring asset-tagged inventory integration with SKU BOMs for active purchase orders
  • Created a process for coordinating transfer orders for shipping Microsoft-owned gear from vendor-managed warehouses to MCIO data centers
  • Managed the receipt of inbound inventory for network gear returning to Microsoft-owned vendor-managed warehouses
  • Expedited order management
  • Served as a finance liaison to confirm and identify invoice short payments for Microsoft-owned gear deliveries
  • Resolved network equipment delivery issues by collaborating with DC logistics teams, Materials Master's Management, and equipment vendors
  • Acted as a liaison for vendor communication.

MCIO Procurement Team Lead

Ciber contract
09.2014 - 02.2015
  • Led a team of 5 procurement analysts responsible for server, networking, spares, and infrastructure procurement
  • Conducted interviews and training for new team members
  • Assigned task accountabilities within the team and ensured compliance through regular reviews
  • Oversaw reporting, communication, and timely escalation of issues
  • Organized and chaired weekly team meetings.

Network Procurement Analyst / Network Subject Matter Expert

Ciber contract
10.2010 - 09.2014
  • Oversaw global procurement of $400 million in annual network gear spending for Microsoft
  • Managed extensive customer interactions across various internal platforms (Azure, Office 365, Skype, Yammer, Hotmail, Exchange, BOSG, Microsoft.com, Windows Live, Xbox Live)
  • Acted as a liaison between vendors and multiple Microsoft Global Accounts Payable teams for vendor invoice management and issue resolution
  • Addressed non-conformance issues with inbound shipments to Microsoft-owned sites, leased spaces, and 3rd-party integration sites
  • Managed Microsoft-owned equipment assets at vendor warehouses
  • Managed the disposition of network equipment during network decommissioning from production environments
  • Led the setup and creation of new warehouses in AX procurement tools, collaborating with Microsoft Real Estate Services to establish locations with the proper plant codes in SAP and asset management tools for successful purchase order validation
  • Handled escalations related to procurement, receiving, and finance issues, working with system support teams in response to inquiries from procurement team members and vendors
  • Maintained Service Level Agreements and Key Performance Indicators for network equipment procurement
  • Provided feedback on supplier management performance.

Lead Procurement Analyst

Ciber contract
04.2008 - 10.2010
  • Managed the $500 million annual procurement of network, server, and infrastructure gear for Microsoft's global properties
  • Maintained high levels of customer contact across multiple internal platforms, including Azure, Hotmail, MSIT, BOSG, Microsoft.com, Windows Live, Xbox Live, Security, and Data Center Services
  • Collaborated with a diverse range of global suppliers to obtain procurement quotes, balancing best practices, pricing, and service while aligning with customer priorities
  • Trained new consultants in using various procurement and accounting tools, such as SAP, Axapta, MyOrder, Finweb, MS Invoice, GFSD, and Microsoft ticketing systems
  • Set and managed customer expectations, addressing escalations when necessary
  • Assisted in identifying organizational needs and staffing requirements
  • Facilitated discussions to gather multiple perspectives for the solution process
  • Conducted audits of existing processes and recommended improvements.

Logistics Integration Analyst

ChemPoint.com
01.2007 - 04.2008
  • Managed $31 million worth of inventory with over 4,100 SKUs sourced from 44 vendors
  • Oversaw relationships with 23 third-party logistics (3PL) warehouses
  • Led a team of 5 logistics integration specialists, 2 contract employees, and 2 interns
  • Administered the auditing and approval of $300,000/month in warehouse invoices and $430,000/month in freight invoices, aligning them with warehouse and freight carrier contracts
  • Supervised the product quality issue resolution process
  • Ensured accurate inventory by reconciling 3PL inventory systems with ChemPoint's inventory system
  • Managed and improved annual physical inventory processes
  • Collaborated with sales to reduce recurring costs and non-turning inventory by moving expired and subpar materials
  • Coordinated the disposal of damaged materials in compliance with EPA regulations, working with chemical disposal partners and warehouses
  • Developed reporting tools with the IT department based on receiving metrics to evaluate the overall performance of vendors, freight carriers, and warehouses
  • Conducted regular 90-day business reviews with warehouse management to enhance the overall relationship
  • Traveled to 3PL partners for process audits and recommended improvements.

Education

Bachelor of Arts - Liberal Studies -

University Of Washington
Bothell, WA
06.1995

Skills

  • Adaptability
  • Critical Thinking
  • Decision Making
  • Flexibility
  • SAP ECC
  • Ariba
  • ICM Incident Queue
  • GDCO Inventory management
  • ADO
  • Power BI
  • SharePoint
  • Excel
  • Access
  • PowerPoint
  • Word
  • Outlook
  • Visio
  • OnePDM
  • Utilization Management
  • Resource Management
  • Systems Optimization

Timeline

Program Manager Non Tech 3

Insight Global
01.2022 - 06.2023

Program Manager Non Tech 2

Infosys Ltd.
11.2018 - 04.2021

Supply Chain PM - Networking, SCOM

Infosys BPM / Allyis contract
02.2015 - 10.2018

MCIO Procurement Team Lead

Ciber contract
09.2014 - 02.2015

Network Procurement Analyst / Network Subject Matter Expert

Ciber contract
10.2010 - 09.2014

Lead Procurement Analyst

Ciber contract
04.2008 - 10.2010

Logistics Integration Analyst

ChemPoint.com
01.2007 - 04.2008

Bachelor of Arts - Liberal Studies -

University Of Washington

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Christopher Edward Brown