Christopher Ronay
Commercial Residential Underwriting Specialist
Summary
Insurance Underwriting Specialist offering more than 20 years of industry experience. Expert in risk evaluation and identification of loss potential within the commercial and residential insurance sectors. Navy Veteran and 2004 Graduate of Spalding University in Louisville KY holding a Bachelor of Science degree in Business Administration. Licensed 2-20 insurance professional with clear understanding of logistical and analytical underwriting direction. Asset to any organization through seasoned management skills and focus on disciplined, professional, positive and proactive direction. Excellent communicator with particular emphasis on positive customer service interactions. Recognized consistently for exceeding any quota objectives while handling multiple complex underwriting scenarios. Previous business ownership experience with a strong work ethic, exceptional inner office and client communication skills. Team-oriented management doctrine resulted in driven, well trained and high-performing teams. Motivated to grow, excel and immediately contribute to any team success through hard work, attention to detail and excellent self management skills.
Overview
23
23
years of professional experience
Work History
Commercial Underwriting Manager
Applied Underwriters
01.2023 - Current
- Responsible for complete underwriting direction for all Business Owners and Commercial Residential Policies.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Identified and eliminated higher risk policies that contributed to negative market TIV exposure levels resulting in lower reinsurance premium negotiations.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Analyzed data to identify trends and predict future insurance direction.
- Integrated CRP and BOP teams for greater departmental efficiency.
- Restructured phone systems to increase answered call accuracy from 42 to 92%.
- Worked closely with actuarial team to maximize combined modeled ratios resulting in increased overall department premium.
- Worked with Product team to develop new manual filing revisions.
- Excellent communication skills, both verbal and written.
Residential/Commercial Underwriting Specialist
Situs AMC
09.2021 - 09.2022
- Determined and documented loan conditions and communicated requirements and decisions.
- Extensive knowledge of DSCR, LTC, FNMA and Freddie Mac loan products with particular focus on evaluation of complex income scenarios.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
SW Florida Underwriting Manager
Florida Peninsula Insurance Co.
04.2016 - 07.2021
- Responsible for all underwriting operations within Southwest Territory of Florida.
- Duties included development, maintenance and implementation of all company underwriting guideline updates.
- Responsible for proactive plan management in meeting all legal review deadlines.
- Accountable for all employee management including track record of positive employee development.
- Created and maintained statewide department underwriting training guidelines for all new business, renewal and phone training procedures including written communications for all company email responses.
- Created new system of “Quality Production” by combining monthly quality review with production in effort to uncover true employee potential with ability to identify individual diminishing returns.
- Consistent with proactive and effective management techniques which resulted in statewide highest Production Percentage (PP) and monthly Production Unit (PU) per individual for all underwriting departments.
Office Manager
ALLSTATE INSURANCE MILLER GROUP
01.2009 - 03.2016
- Managed independently owned and operated Allstate Agency with over 4K active clients.
- Responsible for hiring, managing and performance evaluations of all staff.
- Daily procedures included responsibility for all administrative procedures, accounting documents, payroll records and financial daily bank reconciliations.
- Formulated effective marketing strategies and implemented monthly campaigns with proven production results.
- Accountable for all product based knowledge training including Home, Auto, Motorcycle, Boat, Personal Umbrella Policies, Comprehensive Personal Liability plans and Commercial Liability insurance.
- Created new office procedures for eliminating errors and omissions liability on all new business and established retention department which increased company renewal ratios and decreased overall monthly salary outflow.
Owner
OLD LOUISVILLE MORTGAGE LLC
01.2001 - 01.2008
- Reviewed new loans and condition submissions to analyze credit, asset statements and income documents to calculate debt to income ratios, funds required for closing and reserve requirements.
- Mortgage closing services included refinances, Equity Lines of Credit, Reverse Mortgage and new home purchase scenarios for private, FHA and VA loan funding programs.
- Developed and implemented outside sales, telemarketing and direct mail campaigns.
- Responsible for budgets, expenses, capital purchases and accounting systems.
- In addition, performed all employee evaluations, retention programs and staffing solutions.
- Successfully created new commercial, reverse mortgage and nationwide marketing programs negotiating with state firms to increase accessible customer base from $4m to over $320m in three years.
Education
B.S - Business Administration
Spalding University
Louisville, KY2004
United States Navy
Operations Specialist E-4 - Secret Clearance
1991-1994Skills
- Risk Analysis
- Federal Statutes
- Performance Tracking and Evaluations
- Administration and Reporting
- Loss Protection
- Managing Operations and Efficiency
- Business Development and Planning
- Sales and Marketing Strategy
- Employee Coaching and Motivation
- Operational Management
- Coverage Determination
- Issue Resolution
- Commercial Insurance
- Customer Accounts Management
Additional Information
- Technical 2-20 Florida Insurance License P216539
- FHA Direct Endorsement (DE) Course Certification ID S00363415712435
- LAPP/SAR Underwriter Course Certification ID S00363415712435
- Top Naval Gunfire Support Communicator in Westpac Operations
- Awards National Medal of Defense for Persian Gulf War Crisis
- Honorable Order of Kentucky Colonels – Member 428144
Timeline
Commercial Underwriting Manager
Applied Underwriters
01.2023 - Current
Residential/Commercial Underwriting Specialist
Situs AMC
09.2021 - 09.2022
SW Florida Underwriting Manager
Florida Peninsula Insurance Co.
04.2016 - 07.2021
Office Manager
ALLSTATE INSURANCE MILLER GROUP
01.2009 - 03.2016
Owner
OLD LOUISVILLE MORTGAGE LLC
01.2001 - 01.2008
B.S - Business Administration
Spalding University
United States Navy
Operations Specialist E-4 - Secret Clearance
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