Christopher Garry
Mascotte,FL
Summary
Experienced IT Systems Engineer with 25+ years of proven expertise in systems engineering, architecture, and support. Recognized for exceptional analytical abilities and proficiency in technical documentation, consistently optimizing system efficiency and security. Committed to leveraging innovative solutions for forward-thinking improvements in IT infrastructure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Engineer III
Holiday Inn Club Vacations
10.2019 - Current
- Architected and maintained backup systems using Commvault, ensuring data protection and recovery
- Deployed new solutions for backup, data protection, and system monitoring, enhancing security and efficiency
- Oversee daily operations in storage, virtualization, Active Directory, and system monitoring for optimal performance
- Spearheaded infrastructure overhaul, implementing Commvault for on-premise and Azure backups, ensuring robust data protection and recovery capabilities
- Engineered new storage architecture using Synology SAN, complementing NetApp systems, optimizing data management and accessibility across platforms
- Led implementation of cutting-edge solutions in backup, monitoring, and password management, elevating system efficiency and security measures
- Contributed to high-visibility projects, including CyberArk PAM for security and Elastic Search for analytics, enhancing organizational capabilities
- Administered and optimized diverse IT operations including storage, backups, virtualization, Active Directory, EntraID, Power Platform, SharePoint Online, and Microsoft 365 ensuring system stability and uptime
Corporate IT Systems Administrator
SeaWorld Parks & Entertainment
12.2016 - 09.2019
- Part of data center migration team responsible for migration of offsite center to in-state center using various tools for data/infrastructure migration (Hyper-V, Zerto, Double-Take)
- Maintained relations with the IT Service Desk, Business/Systems Analysts, and Application Development teams to increase awareness of change and release impacts to infrastructure
- Enhanced team dynamic bringing knowledge and exposure from an application support perspective
- Designed and implemented a central password repository solution to store and share critical and sensitive passwords
- Became primary SharePoint Administrator when the previous primary administrator was separated from the company
- Attended advanced training sessions in preparation to take over the position just before a major upgrade from a previous version
- Completed migration from SharePoint 2010 to SharePoint 2016 and assisted, supported, and trained users during the transition
- General troubleshooting and diagnostics
- Led data center migration, implementing Hyper-V and Zerto for seamless transition
- Managed SharePoint upgrade, ensuring minimal disruption to operations
- Fostered cross-functional relationships, enhancing change awareness
- Brought application support perspective to team, improving overall efficiency
- Designed and implemented central password repository, bolstering security measures
- Rapidly adapted to become primary SharePoint Administrator
- Executed daily operations: system backups, Active Directory maintenance, uptime monitoring via SCOM, and advanced troubleshooting
- Successfully completed SharePoint migration from 2010 to 2016
- Provided user support and training, ensuring smooth transition and increased productivity
- Managed daily operations: system backups, Active Directory maintenance, uptime monitoring via SCOM
- Provided advanced troubleshooting for optimal performance
Corporate IT Service Desk Analyst II
SeaWorld Parks & Entertainment
11.2010 - 12.2016
- Identify and solve technical issues with a variety of monitoring and diagnostic tools, such as SCOM, SCCM, AppDynamics, Spotlight, and CA Wily
- Write PowerShell and SQL scripts for the IT Service Desk to automate work effort and maximize productive time
- Worked with the IT Infrastructure team on break/fix issues related to servers, Active Directory, and PCN systems
- Monitor key systems both internal and external for system issues, DDoS attacks, and general Web Site health/performance
- Performed second-level support for all workstation and server class systems
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support
- Oversaw the daily performance of computer systems and identified and corrected performance issues
- Followed internal procedures for change management, incident management, and escalation
- Developed training materials and procedures
- Answered user inquiries regarding computer software and hardware operation
- Provide level-two IT support to technical and non-technical personnel within the business
- Manage call flow and respond to technical support needs of all Service Desk customers, including IT, Management, and Executive personnel
- Mentor Tier I and Tier II support personnel on processes, procedures, and technical direction
- Provide support for special projects and requests
- Dedicated time to becoming a subject matter expert on several park guest arrival and operational systems
- Acted as a supervisor before the current Service Desk Manager and continued to provide team lead type direction to the IT Service Desk when needed
- Leveraged diagnostic tools like SCOM and AppDynamics to identify and resolve complex technical issues, enhancing system performance and reliability
- Developed PowerShell and SQL scripts to automate IT Service Desk workflows, significantly improving productivity and response times
- Provided expert-level IT support to diverse personnel, mentoring junior staff and fostering a collaborative problem-solving environment
- Monitored critical systems for DDoS attacks and performance issues, implementing proactive measures to maintain optimal web site health
- Spearheaded special projects and became a subject matter expert on park guest arrival systems, driving operational efficiency improvements
- Mentored junior staff and provided expert-level IT support to diverse personnel, fostering a collaborative and knowledge-sharing environment
Education
Bachelor of Science - Computer Science
University Of The People
06-2026
Associate of Science - Computer Information Systems
DeVry Institute
North Brunswick, NJ01.1998
Skills
- Active Directory/Entra Management
- Analytical Skills
- Application Support
- Azure Administration
- Backup Engineering
- Data Protection
- Disaster Recovery
- Infrastructure Monitoring
- Microsoft 365 Administration
- PowerShell Automation
- SharePoint Administration
- Storage Engineering and Administration
Certification
Microsoft Certified: Azure Fundamentals
Timeline
IT Engineer III
Holiday Inn Club Vacations
10.2019 - Current
Corporate IT Systems Administrator
SeaWorld Parks & Entertainment
12.2016 - 09.2019
Corporate IT Service Desk Analyst II
SeaWorld Parks & Entertainment
11.2010 - 12.2016
Bachelor of Science - Computer Science
University Of The People
Associate of Science - Computer Information Systems
DeVry Institute
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