Summary
Overview
Work History
Education
Skills
Websites
Phone - Number
Timeline
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Christopher H. Taylor II

Brooklyn,NY

Summary

With 12 years of diverse customer service experience, spanning industries from food service to call centers, I have consistently provided top-tier service while leading teams to meet and exceed daily goals. I am committed to efficiently resolving customer concerns with precision and professionalism. Skilled in problem-solving and conflict resolution, I excel in delivering exceptional service and driving team performance to ensure customer satisfaction.

Overview

13
13
years of professional experience

Work History

Stage Tech

Metropolitan Opera House
New York, NY
09.2020 - 11.2023
  • Executed all technical aspects of events and in-house meetings utilizing various multimedia platforms with meticulous coordination of all requests
  • Conducted research on emerging technologies, maintained and serviced auditorium equipment
  • Orchestrated moves and complete setups for shows, and spearheaded programs and technical product development

Prior Authorization CSR

CVS Caremark
, Remote
06.2020 - 08.2021
  • Facilitated the processing of prior authorizations for member medications and verified patient prescription information by liaising with provider offices
  • Ensured compliance with state and federal regulations through accurate data entry and patient registration
  • Adhered to standard operating procedures and company policies while utilizing pharmacy systems for patient and drug information retrieval

Lighting Technician

Stage 2
Dallas , Texas
10.2015 - 10.2020
  • Set up and operated lighting equipment for live events such as concerts, theater performances, plays, and other special events.
  • Programmed lighting consoles to create desired looks and effects.
  • Maintained and troubleshooted lighting systems during performances or rehearsals.
  • Installed new lighting fixtures in existing systems or built custom rigs from scratch.
  • Organized inventory of lights, gels, cables, dimmers, controllers.
  • Loaded in and out gear for shows onsite or offsite locations.
  • Worked with the production team to ensure all technical aspects were running smoothly.

Pharmacy Technician Trainee/CSR

Geesons Pharmacy
Arlington, TX
08.2018 - 08.2019
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Answered telephones to respond to questions or requests.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Shift Supervisor

Starbucks
Dallas , Texas
05.2010 - 10.2015
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.

Education

HIGH SCHOOL DIPLOMA -

OZARK HIGH SCHOOL
01.2009

Skills

  • Customer Service
  • Computer Literacy
  • Effective Communication
  • Troubleshooting equipment
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Active Listening
  • Time Management
  • Cross Functional Team Leader
  • Technical Support
  • Lighting Design
  • Rigging expertise
  • Stage Carpentry
  • Project Coordination

Phone - Number

214-815-7378

Timeline

Stage Tech

Metropolitan Opera House
09.2020 - 11.2023

Prior Authorization CSR

CVS Caremark
06.2020 - 08.2021

Pharmacy Technician Trainee/CSR

Geesons Pharmacy
08.2018 - 08.2019

Lighting Technician

Stage 2
10.2015 - 10.2020

Shift Supervisor

Starbucks
05.2010 - 10.2015

HIGH SCHOOL DIPLOMA -

OZARK HIGH SCHOOL

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Christopher H. Taylor II