Christopher J. Baker
Service Advisor
Bakersfield,CA
Summary
I am a seasoned professional Service Advisor with over twenty plus years experience in multi-automobile & light truck repairs & services of most makes & models. I have excellent customer relations & can handle an array of responsibilities simultaneously while working well with different personality types.
Overview
5
5
years of professional experience
Work History
Service Advisor
3 Way Chevrolet
Bakersfield, CA
11.2018 - 01.2022
- Greet customers and address their needs in a professional manner by showing interest & asking open ended questions.
- Provide accurate estimates of repair costs, labor times and parts prices to customers.
- Give a chronologically ordered list from non-urgent to urgent on repairs & services needed.
- Maintain accurate records of customer interactions and transactions.
- Upon completion, meet with customer to deliver vehicle & ensure their satisfation of a job well done & is to dealership standards.
- Make recommendations for additional services &/or inspections needed, & thank them for their business.
- If needed, assist with scheduling appointments for service &/or repairs to be performed on vehicles at a later date.
- Explain the features and benefits of products &/or services offered by the dealership to customers.
- Resolve customer complaints in an efficient and courteous, empathetic manner, ensuring that all customer inquiries are handled promptly and accurately providing exceptional customer service.
- Upsell additional products or services when appropriate.
- Promptly respond to customer inquiries via phone, email or in person professionally.
- Examine records and papers to verify warranty and service contract coverage.
- Contribute to business growth by confirming customer satisfaction with service and quality.
- Deliver concierge support for phone or in-person inquiries to drive customer satisfaction.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service forging relationships.
- Enhance productivity and customer service levels by anticipating needs and delivering outstanding support.
CDL Truck Driver
C.R. England - Veterans Program
, CA
06.2017 - 08.2018
- Inspected vehicle before and after trips for mechanical items and safety issues.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure & connections.
- Maintained logbook of working hours, following federal regulations on rest breaks, while ensuring deliveries are made on time according to contract.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
Skills
- Documentation And Reporting
- Computer Skills
- Customer Service
- Cost Estimation
- Explaining Repairs & Services
- Ensuring Customer Satisfaction
- Knowledge of Labor & Repairs
- Always Keep My Word
MILITARY :
- U.S. Army Military Police Veteran
- Honorably Discharged
Timeline
Service Advisor
3 Way Chevrolet
11.2018 - 01.2022
CDL Truck Driver
C.R. England - Veterans Program
06.2017 - 08.2018
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