Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented with the Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
HVAC Contractor
Beyond HVAC Solutions
06.2017 - Current
Troubleshot and diagnosed issues with HVAC and refrigeration units.
Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
Loan Consultant
Meridian Debt Sloutions
03.2018 - 03.2019
Developed strong relationships with customers through high levels of customer service.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
Submitted loan applications to underwriter for verification and recommendations.
Debt Collector Agent
Dressler & Asscoiates
04.2012 - 01.2013
Worked with customer to create debt repayment plan based on current financial condition.
Maintained accurate records of customer accounts, payments and payment plans.
Developed strong relationships with customers to foster timely payments and account resolution.
Responded to customer inquiries and provided detailed account information.
Identified and contacted customers with overdue accounts to address payment status.
Worked in call center environment handling manual and automatically dialed outbound calls.
Agent
College Bound
02.2010 - 11.2011
Implemented and developed marketing plans to promote clients and increase visibility.
Promoted current marketing campaigns and promotions.
Facilitated communication between agents, talent and clients by using interpersonal skills.
Confirmed smooth operations between clients and talent by acting as liaison.
Managed over 350 lead calls per day.
Education
GED -
New Dorp High School
Staten Island, NY
06.2005
Skills
HVAC Design
Leak Testing
Loan Evaluations
Client Relations
Debt Settlements
Team Player
Scripted Responses
Call Center Processes
Payment Acceptance
Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Man is unhappy because he doesn’t know he’s happy. It’s only that.