Summary
Overview
Work History
Education
Key Results
Management And Sales Strengths
Timeline
Generic

Christopher Gaston

Monroe,NC

Summary

Top-ranked store manager recognized for contributions to record-setting sales figures, safety initiatives, and associate development. Proven ability to lead sales teams and to achieve multi million-dollar revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Recently relocated to the Charlotte area.

Overview

24
24
years of professional experience

Work History

Sales Manager

Taft Furniture
Colonie, NY
01.2019 - 11.2023
  • Responsible for selling an extensive variety of products, manage the merchandising within a territory to deliver budgeted revenue
  • Coach, develop and manage merchandisers to maximize service, productivity, and display building
  • Negotiate with store personnel to achieve win-win results and develop strong customer relationships
  • Utilize multiple data sources to prepare and conduct fact-based in-store presentations to store management
  • Forecasting weekly and monthly volume and merchandising needs for territory
  • Learning each product specifically to make it possible to agree on placements of products, programs, and promotions that meet their need as well as the need of Taft furniture Store
  • Ensuring that brands are merchandised and rotated effectively, and that the promotional activity is within company standards
  • Demonstrating the ability to articulate costs, profits, and gross margins on numerous packages in our portfolio
  • Meeting the monthly quota goals of accessory revenue, total sales, and other functions
  • Dealing with customer escalations and resolving them in a timely and empathetic matter
  • Analyzing data and information to create various solutions for individual and business customers
  • Maintaining the knowledge of current sales and promotions, policies regarding proper execution of sales plan.

Store Manager

Walmart
Latham, NY
03.2012 - 01.2020
  • Completing store operational requirements by scheduling and assigning employees; following up on work results
  • Maintain store staff by recruiting, selecting, orienting, and training new associates/managers
  • Maintaining successful employee engagement by coaching, counseling, and disciplining employees; Strategic planning, monitoring, and appraising job performance and or promotions
  • Achieved financial objectives by preparing annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions
  • Experienced with Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensuring availability of merchandise and services by establishing and; maintaining a healthy and successful business relationship with vendors to ensure inventory and marketing materials arrive as per contract
  • Extensive experience in formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
  • Marketing merchandise by studying advertisement, sales promotions, and display plans; analyzing operating financial statements for profitability ratios
  • Securing merchandise by implementing security measures
  • Ensuring the safety of all employees and customers by providing a safe and clean store environment
  • Maintaining the stability and reputation of the store by complying with legal requirements
  • Extensive experience with continuing to maintain a professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Contribute to team effort by accomplishing related results as needed.

Store Manager

Restaurant Depot
Albany, NY
11.2007 - 03.2012
  • Implementation of store policies, guidelines and strategies that were developed to improve sales generation and streamline costs
  • Worked with a team of Assistant Retail Store Managers, quality assurance personnel, aisle managers, cashiers and customer service agents to ensure smooth and efficient operations daily
  • Prepared and submitted required reports to the Retail Store Manager which included inventory report, request for merchandise requisition, personnel incident reports and cashier cash count
  • Routinely checked store areas for cleanliness and safety
  • Conducting risk assessments on financial and operational reports and taking necessary actions based on the reports
  • Conducted end-of-month inventory count with stock keepers and representatives from Restaurant Depot
  • Purchasing and Accounting departments.

Store Manager

Price Chopper
Capital District, NY
06.1999 - 11.2007
  • Composed branch budget with goal of cutting costs – met goal by 22% through analysis of sales and customer satisfaction data
  • Pioneered gas savings program that increased sales by 5-10% which came to be used throughout out NYS and our local community
  • Launched gas savings program along with setting up campaigns and organized stores for them
  • Supported the store assistant managers in increasing our month-to-month sales revenue by 15%
  • Assisted in increasing quarterly sales revenue by 10% each quarter for 2+ years
  • Hired and trained 500+ sales associates and motivated them to become hardworking team members with strong knowledge of company culture policy and procedures
  • Adhered to company standard operating procedures (SOP) ensuring store merchandise and cash were safely and professionally handled
  • Helped to coordinate sales associates’ weekly schedules and new employee training systems
  • Provided strong service to customers, increasing customer loyalty and ensuring high rate of repeat customers.

Education

Economics

Temple University

Key Results

  • Led startup and grand opening of new Super center. Exceeded sales and profit goals by up to 8% and 12%, respectively, from first year of opening and in each ensuing year.
  • Elevated year-end sales record of $38M.
  • Developed multiple leaders within a new unit to the management level
  • Developed and launched safety program that reduced accidents within our unit by 50% going over 300 days without incident.

Management And Sales Strengths

  • Merchandising/Product Presentation
  • Safety team initiatives
  • Relationship Building
  • Ability to interpret P&L Statements
  • Purchasing and Vendor Management
  • Operations Analysis /Inventory Planning
  • Cost Reduction and Shrink Avoidance
  • Staff development and Team Building
  • Recruiting and Staffing Initiatives
  • Budget Administration / Oversight
  • Process Improvement
  • KPI’s /metrics

Timeline

Sales Manager

Taft Furniture
01.2019 - 11.2023

Store Manager

Walmart
03.2012 - 01.2020

Store Manager

Restaurant Depot
11.2007 - 03.2012

Store Manager

Price Chopper
06.1999 - 11.2007

Economics

Temple University

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Christopher Gaston