Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTOPHER J. HALLINAN

Middletown,United States

Summary

Accomplished Customer Service Manager at On Site Gas Systems, adept in Quality Assurance and fostering team cohesion, significantly enhanced service sales and reduced warranty claims to .1%. Expert in project management and technical support, consistently achieving and surpassing sales and service targets while maintaining high levels of customer satisfaction.

Overview

13
13
years of professional experience

Work History

CUSTOMER SERVICE MANAGER

On Site Gas Systems
01.2016 - 07.2024
  • Cultivated a domestic and global service market increasing service based sales by a ~30% average over 7 years.
  • Reduced warranty claims to .1% or lower, meeting and exceeding the metrics based system.
  • Improved YTD sales of OEM consumable items by 20% consecutively, averaging 25% over the course of 5 years.
  • Managed FDA claims for all FDA devices under ISO 9001:2015.
  • Coordinated service for the Field Service Director and Commercial Service Director.
  • Oversaw all technical system diagnoses ensuring responses were within 24 hours and resolution was under 30 days.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Tasked with managing DLA, ECAT, and other government based sales contracts.

Seaman Recruit

US Navy
11.2014 - 02.2015
  • Increased team cohesion with strong interpersonal skills as the athletic petty officer.
  • Tasked with recording and improving other recruits PT.
  • Completed required documentation accurately such as logbook entries detailing the completion of tasks assigned during shifts.

Department Supervisor

Home Depot
01.2013 - 09.2014
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.

General Manager

GNC
07.2011 - 12.2012
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in improved key performance indicators.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed up to three retail stores providing updates to the Regional Sales Director and Divisional Sales Director.

Education

Associate of Science - Human Nutrition, Biology

Holyoke Community College
Holyoke, MA
06.2011

Skills

  • Quality Assurance
  • Technical Support
  • Complaint Resolution
  • Project Management
  • Schedule Coordination

Account Management

  • Microsoft Word, Excel, and Outlook
  • Infor ERP

Timeline

CUSTOMER SERVICE MANAGER

On Site Gas Systems
01.2016 - 07.2024

Seaman Recruit

US Navy
11.2014 - 02.2015

Department Supervisor

Home Depot
01.2013 - 09.2014

General Manager

GNC
07.2011 - 12.2012

Associate of Science - Human Nutrition, Biology

Holyoke Community College

Similar Profiles

CREATE PROFILE
CHRISTOPHER J. HALLINAN