Christopher J. Hanlon
North Ridgeville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated professional offering many years in customer service, and safe driving experience. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Looking forward to a new challenge for years to come.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Crossing Guard
City Of North Ridgeville
North Ridgeville, Ohio
08.2023 - Current
- Ensured safe passage of pedestrians, bicyclists, and motorists across intersections.
- Monitored traffic flow to ensure compliance with traffic regulations.
- Informed motorists and pedestrians of safety protocols when crossing streets.
- Directed vehicular and pedestrian traffic using hand signals or flags.
- Provided assistance to children in crossing the street safely.
- Maintained communication with local police department regarding any incidents or violations observed during shift.
- Assisted school personnel in controlling student behavior while crossing streets.
- Educated students on safety protocols when crossing streets and how to identify potential hazards in the area.
- Assisted disabled persons in crossing the street safely by providing additional support if needed.
- Responded quickly and efficiently in emergency situations involving pedestrians or vehicles at crossings.
Driver/Outside Service Tech.
Pepsi Cola Bottling
Cleveland , Ohio
08.1998 - 08.2023
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Achieved consistently high customer scores due to exceptional service.
- Saved fuel by leveraging GPS to identify faster routes.
- Drove trucks to and from job sites to deliver supplies.
- Delivered customer orders and collected payments to keep accounts current.
- Verified loads against bill of lading to identify and correct discrepancies.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Collected payments for goods delivered or unloaded.
Bartender/Limo Driver/ Parts Driver/Retail Sales&C
Numerous Part-time
North Ridgeville, Ohio
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted frequent visitors by name and explained new promotions.
- Prepared and maintained limousine for daily use, ensuring all safety checks were completed.
- Provided customers with professional service and assistance throughout their journey.
- Communicated professionally with customers regarding arrival times, destinations, and other requests.
- Ensured the cleanliness of the vehicle at all times by performing regular maintenance checks.
- Navigated unfamiliar routes using GPS systems to ensure accurate arrival times.
- Maintained an up-to-date knowledge of local attractions and events to provide recommendations to customers when requested.
- Responded quickly to any changes or requests from customers during trips.
- Assisted passengers with loading and unloading luggage into the limousine as needed.
- Adhered to company policies and procedures while providing excellent customer service.
- Demonstrated strong problem solving skills in order to address any issues that arose during trips.
- Displayed a positive attitude at all times when interacting with customers.
- Provided door-to-door service for clients as necessary.
- Greeted passengers warmly upon pickup and provided courteous farewells at drop offs.
- Filled out incident reports if any accidents or incidents occurred during trips.
- Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
- Responded to specific locations at designated times to handle customer reservations.
- Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.
- Transported high-value clients with professionalism and discretion.
- Completed individual and business documentation on-time and with minimal errors.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Notified dispatchers or company mechanics of vehicle problems.
- Maintained knowledge of first-aid procedures.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Delivered parts to customers in a timely manner.
- Ensured accuracy of orders prior to delivery.
- Maintained accurate records of deliveries, invoices, payments and other paperwork.
- Provided excellent customer service while interacting with customers during deliveries.
- Performed daily pre-trip inspections according to Federal Motor Carrier Safety Administration guidelines.
- Loaded merchandise into vehicles for delivery or pickup.
- Resolved customer complaints quickly and professionally.
- Strengthened customer relationships with prompt and professional service.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Loaded and unloaded goods to and from delivery vehicle.
Education
Certificate - Basic Electronic/Computer Repair And Servicing
E.S.I. Electronic Servicing Institute
Euclid, OH09-1989
Some College (No Degree) - Private Police/Security 120 Hr. Course
Lakeland Community College
Willoughby, OHSkills
- Recognition of traffic hazards
- Safe road crossing procedures
- Community Partnerships
- Effective customer communication
- Child Safety
- Route Planning
- Traffic Laws
- Attention to Detail
- Professionalism
- Analytical Skills
- Problem-solving abilities
- Problem-Solving
- Law Enforcement Collaboration
- Interpersonal Communication
- Decision-Making
- Organizational Skills
- Active Listening
- Professional Demeanor
- Multitasking
- Excellent Communication
- Team building
- Safety Monitoring
- Reliability
- Teamwork and Collaboration
- Effective Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Analytical Thinking
Certification
- C.D.L. class A License - since 1979,
- Retired, and was a driver/customer service representative for most of my professional career, enjoy interacting and helping people.
Timeline
Crossing Guard
City Of North Ridgeville
08.2023 - Current
Driver/Outside Service Tech.
Pepsi Cola Bottling
08.1998 - 08.2023
Bartender/Limo Driver/ Parts Driver/Retail Sales&C
Numerous Part-time
Certificate - Basic Electronic/Computer Repair And Servicing
E.S.I. Electronic Servicing Institute
Some College (No Degree) - Private Police/Security 120 Hr. Course
Lakeland Community College
- C.D.L. class A License - since 1979,
- Retired, and was a driver/customer service representative for most of my professional career, enjoy interacting and helping people.
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