Christopher J. Jacobo

Core Qualifications

• Extensive knowledge of regulations governing financial transaction
• Strong knowledge and understanding of all teller functions
• Monitor/Research missing deposits, encoding errors and miscellaneous request
• Through understanding of customer service standards and policies
• Provides input into the performance management process and staffing decisions
• Work with teller staff towards development and achievement of branch and individual sales goals
• Oversee and monitor staff engagement efforts at the Branch Associate line
• Coaches and develops the teller associates so that employees reach their full potential

• Works with the Branch Managers to foster superior customer service Participates in selling Bank products and expanding customer relationships
• Coordinate the activities of the teller operations area by assigning and delegating work responsibilities, providing solutions to problematic accounts and training/monitoring of staff and new teller associates

Finance and Banking Workmanship

• Process standard teller transactions for customer including servicing client accounts, accepting payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposit, correcting discrepancies
• Rendered assistance to both staff and clients with balance details and invasive account related queries
• Directed client to appropriate financial service and products as per their requirements
• Worked with management on audits and daily balancing of the vault with exceeds 1 million dollars
• Adhered to strict safe deposit box operations and guidelines
• Assumed a leadership role in the absence of a branch manager and maintained banks normal operations and regulatory banking and financial procedures