Christopher J Lucero
Denver,CO
Summary
Professional in hospitality management with focus on formal dining room operations. Proven ability to enhance guest satisfaction and streamline service processes. Known for fostering team collaboration and maintaining flexibility to adapt to dynamic service needs. Skilled in staff supervision and high-end service delivery.
Overview
6
6
years of professional experience
Work History
Formal Dining Room Manager
The University Club of Denver
04.2024 - Current
- Played a key role in maintaining the restaurant''s positive reputation by swiftly addressing any customer complaints or concerns, ensuring complete satisfaction for all parties involved.
- Improved staff retention by providing ongoing training, career development opportunities, and fostering a positive work environment.
- Doubled dining room business over previous 2 years by collaborating with event staff and management in a Grand Re-Opening event, a new menu presentation and providing personalized dining experience and by reigniting past relationships.
Server
Pasta Panino
01.2024 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Beverage Supervisor
Breadwinners Cafe & Bistro- NorthPark
07.2021 - 02.2023
- Oversaw all bartender and barista onboarding, training and scheduling. Traveled to sister locations to serve, train and supervise due to staffing shortages.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
Lead Server Trainer
Park House- Highland Park Village
11.2018 - 03.2021
- Assisted in developing comprehensive training materials, including step-by-step service instructions, new hire onboarding, and daily financial reporting procedures.
- Collaborated closely with owners, management, culinary and event teams to develop strategies for enhancing club culture and creating unique member experiences.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
Education
Diploma -
Skills
- Customer service
- Event planning
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
Timeline
Formal Dining Room Manager - The University Club of Denver
04.2024 - Current
Server - Pasta Panino
01.2024 - 03.2024
Beverage Supervisor - Breadwinners Cafe & Bistro- NorthPark
07.2021 - 02.2023
Lead Server Trainer - Park House- Highland Park Village
11.2018 - 03.2021
Denver East High School - Diploma,
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