Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Outreach Specialist
University of Miami – Sylvester Office of Outreach and Engagement
01.2024 - Current
Serve as a liaison between the community and SCCC, Office of Outreach and Engagement with community partners to gain insight into how the community prioritizes cancer related issues
Uses data to identify which services should be used in the community to increase cancer screening rates
Effective communication skills to educate the community on cancer and cancer disparities
Provide guidance to the community for best practices in self-testing for cancer screenings
Assisting with collecting and handling medical specimens including but not limited to blood, urine, fecal samples and cervical samples
Create reports related to outreach activities and be able to share information with organizational leaders and the community
Coordinate events, working to develop strategic marketing plans and implement them at the client/caregiver and referral source level
Coordinate meetings with physicians, attending health fairs and events, partnering, and collaborating with all current and future funding sources to obtain referrals
Help identify and cultivate volunteer relationships to better reach healthcare providers as well as underserved patients and community members
Design, implement and evaluate innovative outreach activities.
Medical Service & Associate
CSL Plasma
07.2021 - 12.2023
Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma
In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues
Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
Promotes safety in all actions
May conduct routine audits of these internal procedures and documentation
Performs medical history reviews and health assessments on donors
Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability
Explains informed consent to applicant donors
This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent
Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating.
Greeted customers and offered assistance for increased customer satisfaction.
Developed and implemented strategies to increase customer satisfaction and engagement.
Office Manager
Elizabeth Hernandez APRN
09.2019 - 07.2021
Responsible for the operations and administration side of medical office
Ensures office is running smoothly by supervising office staff, hires, terminates, and trains employees, and oversees the billing portion of the office
Responsible for the overall daily business operations.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Paramedic Trauma Services
Kendall Regional Medical Center
01.2007 - 08.2019
Helped to resuscitate patients in an emergency
Provided medical assistance during emergency situations, such as CPR, AED, shock, severe bleeding, spinal damage, etc
Administered intravenous medications and oxygen
Evaluated a patient’s condition to determine the right course of treatment
Monitored patient’s condition and kept it stable
Aided in the transfer of patients within the emergency units of the hospital
Created a patient care report and documented the medical treatment given to the patient
Kept the equipment clean after use; checked and replaced damaged and used supplies.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
Responded to daily emergencies and worked alongside firemen and EMTs.
Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FL
12.2016
Associate of Arts - General Studies
Miami Dade College
Miami, FL
05.2008
Associate of Science - Paramedic
FMTI
Miami, FL
07.2007
Skills
Relationship Management
Community Relations
Community Engagement
Customer Service
Microsoft Office
First Aid CPR AED
Certified in CPR/AED
Team Collaboration
Attention to Detail
Active Listening
Time management abilities
Professionalism
Goal Setting
Self Motivation
Licensescertificates
Paramedic, FMTI, 12/2006, 12/2024
Certification
ACLS
CPR
PALS
References
Elizabeth Hernandez, ARNP, Kendall Regional Medical Center, 11750 Bird Rd, Miami, FL, 33175, 305-505-8421, Business reference known for 9 years
Dr. Alex Lage, Physical Therapy, Miami, FL, 33183, 786-261-3645, Business reference known for 10 years
Activities
Volunteer paramedic/EMT at local youth fair
Languages
English/Spanish
Native or Bilingual
Timeline
Outreach Specialist
University of Miami – Sylvester Office of Outreach and Engagement
01.2024 - Current
Medical Service & Associate
CSL Plasma
07.2021 - 12.2023
Office Manager
Elizabeth Hernandez APRN
09.2019 - 07.2021
Paramedic Trauma Services
Kendall Regional Medical Center
01.2007 - 08.2019
Bachelor of Science - Health Services Administration
Florida International University
Associate of Arts - General Studies
Miami Dade College
Associate of Science - Paramedic
FMTI
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