Christopher J. Thevanesan
Rochester,NY
Summary
Business Executive with over 20 years of progressive experience building and maintaining strong client relationships, driving business growth, and delivering financial solutions tailored to meet client needs. Committed to recruiting, training and managing the performance of top talent. Able to partner with senior leadership and line of business partners in managing risk, driving growth and profitability.
Overview
17
17
years of professional experience
Work History
Branch Manager
KeyBank National Association
Rochester , NY
05.2022 - Current
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
- Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers; Develop centers of influence and networks in the community to identify prospective client referrals with a strong focus on Small Business
- Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.
- Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape, while instilling Key’s vision and values with branch team
- Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs
- Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates
- Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition
Store Manager
STARBUCKS
Rochester, NY
01.2014 - 02.2022
- Executed successful turnaround of underperforming location through dedicated staff training and performance management, identifying key improvements in the customer service experience and back‐end operations, and developing community‐centric events generating new business
- Developed strategic plans resulting in the consistent attainment of major operational and organizational objectives, closely monitoring financial reports, staffing levels and customer satisfaction to gauge progress and adapt as‐needed
- Managed talent development and hiring/onboarding of new staff, developing a cohesive culture which rewards personal accountability
- Key Accomplishments:
- Achieved major gains in business growth and profitability through establishing a “customer first” culture, providing crucial staff training and guidance, and continuously improving the efficiency of both front and backend operations, including inventory management, labor scheduling, and financial reporting
- Supported the career advancement of store partners through regular performance assessments, feedback, and establishing personalized goals to address vulnerabilities and successfully take on additional responsibilities
- Collaborated with external resources, including Marketing, Food & Beverage, and Retail Implementation on district and regional initiatives.
Store Manager
CVS/CAREMARK PHARMACY
Rochester, NY
01.2011 - 01.2014
- Spurred growth through effective team leadership and training, rigorously controlling merchandising and inventory management aspects, and creating a customer service--‐oriented culture
- Managed day--‐to--‐day operations and continuously improved processes
- Evaluated financial statements and identified major cost efficiencies
- Recognized for outstanding staff training/mentoring capabilities and emphasizing 1--‐on--‐1 customer support
- Key Accomplishments:
- Maximized efficiency of store operations and successfully developed in--‐house team focused on delivering exceptional customer experiences
- Monitored staff performance and offered insights geared towards attainment of strategic organizational goals
- Offered dedicated guidance on Customer Relations and personally rectified concerns, resulting in significant repeat business gains.
Service Team Leader
WEGMANS FOOD MARKETS
Rochester, NY
01.2007 - 01.2011
- Ensured efficient service operations for Wegmans location, increasing overall team cohesion and executing successful
- Safety initiatives
- Managed performance of both front and back--‐end staff, solving issues and offering guidance
- Key Accomplishments:
- Developed high--‐performance team through in--‐depth coaching and feedback, resulting in increased store revenues and multiple in--‐house promotions
- Spearheaded safety initiatives leading to 20% reduction in employee injuries
- Prioritized fundraising efforts for major organizations such as United Way, Check Out Hunger program as well as local food banks.
Education
Master’s - Business Administration
Medaille College
Buffalo, NY05-2011
Bachelor’s - Organizational Management
Roberts Wesleyan College
Rochester, NY01-2007
Associate’s Degree -
Monroe Community College
Rochester, NYSkills
- Relationship Building
- Process Improvement
- Financial Oversight
- Coaching and Mentoring
- Business Development
- Sales Development
- Employee Development
- Client Relationship Management
- Strong interpersonal skills
- Expert in risk management
- Sales management
Affiliations
- volunteer with Big Brothers Big Sisters of Erie County
- volunteer with Big Brothers Big Sisters of Monroe County/ former Board Member
Timeline
Branch Manager
KeyBank National Association
05.2022 - Current
Store Manager
STARBUCKS
01.2014 - 02.2022
Store Manager
CVS/CAREMARK PHARMACY
01.2011 - 01.2014
Service Team Leader
WEGMANS FOOD MARKETS
01.2007 - 01.2011
Master’s - Business Administration
Medaille College
Bachelor’s - Organizational Management
Roberts Wesleyan College
Associate’s Degree -
Monroe Community College