Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Worthy

Norcross,GA

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

17
17
years of professional experience

Work History

Store Manager

Big Lots
Decatur, GA
10.2020 - Current
  • Enhanced accuracy and effectiveness in stock tracking systems.
  • Coordinated and executed marketing initiatives to enhance brand recognition.
  • Implemented special offers and pricing strategies in response to market shifts.
  • Recruited, trained, and managed the onboarding of new employees.
  • Implemented a system to track and evaluate staff adherence to customer service standards effectively.
  • Attended to customer issues in a timely manner.
  • Ensuring compliance with safety regulations and company policies.
  • Implemented effective tactics for maximizing revenue and improving profit margins.
  • Managed and documented employee performance reviews with precision.
  • Established and maintained updated weekly work schedules for all store personnel.
  • Managed the daily store operations by overseeing opening and closing procedures, as well as efficiently handling cash transactions.
  • Managed inventory levels and facilitated shelf restocking.
  • Managed inventory levels through regular cycle counts, audits, and shrinkage control.
  • Monitored and identified performance gaps to implement corrective action.
  • Optimized stockroom organization and maintained product integrity through proactive disposal of damaged items.
  • Demonstrated leadership in meeting and exceeding team targets by spearheading and implementing effective customer service programs.
  • Developed eye-catching displays and signs to promote targeted products, resulting in increased customer interest.
  • Implemented effective approaches for achieving operational performance and sales targets through the establishment of store tactics and strategies.
  • Managed work delegation, effectively prioritizing tasks and setting clear goals for staff.
  • Coordinated and directed production, pricing, and sales activities for departments.

Assistant Manager

Corner Bakery Cafe
Dunwoo, GA
10.2013 - 10.2020
  • Monitored kitchen staff performance to ensure quality standards were met.
  • Established cost control measures such as portion sizes, recipe modifications.
  • Planned and prepared meals according to customer requests within established time frames.
  • Trained new employees on food safety procedures and protocols.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Provided guidance on menu changes or seasonal specials based on market trends.
  • Ensured compliance with health codes and safety regulations during food production activities.
  • Developed and implemented new methods for efficient storage and preparation of food products.
  • Created and maintained accurate inventory records to ensure proper ordering of food items.
  • Managed all aspects of waste management including disposal, recycling, composting.
  • Conducted regular inspections of equipment to identify any potential issues or hazards.
  • Supervised daily operations including scheduling shifts for kitchen staff members.
  • Maintained cleanliness of work areas to reduce the risk of contamination or spoilage of food items.
  • Ensured that all ingredients used in the preparation process are fresh and safe for consumption.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Coordinated with the marketing department to promote special events and new menu items.

Assistant Manager

Walmart
Alpharetta, GA
08.2007 - 10.2013
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Ensured compliance with local health and safety regulations in the store environment.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Conducted regular inventory checks to ensure accuracy of stock levels.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Executed all merchandising directives accurately according to planograms.
  • Resolved conflicts between employees or customers in a professional manner.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Assisted in the development of store policies and procedures.
  • Participated actively in the recruitment process for new hires at the store level.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

Associate of Arts - Graphic Design

WestWood College
Atlanta, GA
05-2009

Skills

  • Supply Ordering
  • Loss Prevention
  • Customer Service Management
  • Shift Scheduling
  • Project Management
  • Team Development
  • Store Merchandising
  • Promotional planning
  • Problem-Solving
  • Inventory Oversight
  • Leading Staff Meetings
  • Team Building and Leadership
  • Delegating Work
  • Documentation And Reporting
  • Program implementation
  • Team motivation
  • Policies and Procedures
  • Team Leadership
  • Relationship building and management
  • Sales Promotions

Timeline

Store Manager

Big Lots
10.2020 - Current

Assistant Manager

Corner Bakery Cafe
10.2013 - 10.2020

Assistant Manager

Walmart
08.2007 - 10.2013

Associate of Arts - Graphic Design

WestWood College

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Christopher Worthy