Summary
Overview
Work History
Skills
Professional References
Languages
Timeline
Generic

Christopher (Jaho) Yoon

Cerritos,CA

Summary

Dedicated professional with several years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.

Outgoing Head Server with documented track record of developing high-quality service environments. Builds loyal customer base through building strong guest relationships. Dedicated to developing and supporting teams of servers during shifts.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

8
8
years of professional experience

Work History

Head Server

Mr BBQ
Fullerton
11.2020 - Current
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Developed training materials for new employees on restaurant policies, procedures, and standards.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Provided exceptional service to high volume of daily customers.

Restaurant Crew Member & Kitchen Manager

Chipotle Mexican Grill
11.2016 - 08.2019
  • Providing excellent guest experience by actively listening and understanding each customer’s individual needs and working to fulfill those needs
  • Ability to work with minimal supervision while maintaining high energy, courteous and professional behavior and appearance
  • Demonstrated leadership by exchanging coaching techniques, and strategies and new ideas to the table that proved to be successful
  • Ability to adapt quickly to certain situations and changes
  • Received deliveries from vendors ensuring accuracy of order before signing off on delivery paperwork.
  • Trained new crew members on proper operational procedures.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Skills

  • High volume dining
  • Staff motivation
  • Increasing sales
  • Safe food handling
  • Menu memorization
  • Service prioritization
  • Upselling techniques
  • Food and beverage pairings
  • Relationship management
  • Strong leadership
  • Point of sale (POS) system operations
  • Guest relations
  • Price memorization
  • Cash handling
  • Order accuracy
  • Bill computation
  • Policy enforcement
  • Team management
  • Food inspection
  • Training employees
  • Table management
  • Quality control
  • Serving food and beverages
  • Bar terminology
  • Item promotion
  • Dining customer service

Professional References

  • Patricia Tillah, General Manager, 949-818-6709
  • Kevin Lee, General Manager, 725-271-7469
  • Joseph Won, Assistant Manager, 626-537-8082
  • Arshin Yousefnejad, Assistant Manager, 725-300-7457

Languages

Korean
Professional

Timeline

Head Server

Mr BBQ
11.2020 - Current

Restaurant Crew Member & Kitchen Manager

Chipotle Mexican Grill
11.2016 - 08.2019

Similar Profiles

CREATE PROFILE
Christopher (Jaho) Yoon