Christopher Joel Castillo
LAKE ELSINORE,CA
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and operational efficiency. Proven ability in forklift operation and heavy lifting, enhancing inventory management and team performance. Recognized for fostering a positive work environment and implementing process improvements that significantly reduced response times.
Overview
16
16
years of professional experience
Work History
O/N Stocking Associate
Walmart
Lake Elsinore, CA
11.2023 - Current
- Learned and adhered to safety protocols while stocking merchandise.
- Assisted in organizing inventory for efficient access and retrieval.
- Collaborated with team members to maintain a clean and orderly stock area.
- Operated equipment such as pallet jacks and forklifts under supervision.
- Supported restocking efforts by accurately labeling and placing items on shelves.
- Adapted to changing priorities and workload demands throughout shifts.
- Engaged in training sessions to enhance knowledge of product placement strategies.
Lawn and Garden Department Manager
Walmart
Lake Elsinore, CA
05.2017 - 10.2022
- Managed daily operations of lawn and garden department, ensuring product availability and quality standards.
- Trained team members on customer service protocols and product knowledge for enhanced shopping experience.
- Oversaw inventory management, including stock replenishment and organization of displays to optimize sales.
- Assisted customers with inquiries regarding gardening products, providing expert advice to support their needs.
- Coordinated promotional events to drive department sales, increasing customer engagement and foot traffic.
- Promoted a positive work environment by recognizing staff achievements and fostering open communication among team members.
- Enhanced customer satisfaction by providing knowledgeable assistance in lawn and garden product selection.
- Created a visually appealing display layout, resulting in increased foot traffic within the department.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Worked outdoors in weather conditions to care for plants and serve customers.
Seasonal Team Lead
Walmart
Lake Elsinore, CA
10.2020 - 09.2022
- Led team in achieving operational goals and enhancing customer service standards.
- Trained new employees on company policies and efficient workflow practices.
- Coordinated daily scheduling to optimize staffing levels and task assignments.
- Implemented process improvements that reduced wait times during peak hours.
- Monitored inventory levels, ensuring timely restocking of merchandise displays.
- Resolved customer inquiries and complaints effectively to enhance satisfaction ratings.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with management to develop strategies for increasing sales volume.
Support Manager
Walmart
Chino, CA
06.2014 - 05.2017
- Facilitated resolution of customer inquiries and issues to enhance satisfaction levels.
- Coordinated training sessions for new team members, improving onboarding efficiency.
- Monitored support ticketing system to ensure timely responses and issue tracking.
- Developed support documentation to streamline processes and improve team knowledge base.
- Assisted in managing scheduling and workload distribution among support staff for optimal performance.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Prepared employee schedules for maximum coverage during key hours.
- Fostered positive team culture, encouraging open communication and collaboration among team members.
Unloader Associate
Walmart
Chino, CA
02.2011 - 06.2014
- Unloaded merchandise from delivery trucks, ensuring accurate placement in designated areas.
- Operated powered equipment to transport goods efficiently within the warehouse.
- Collaborated with team members to maintain a clean and organized unloading area.
- Conducted quality checks on products during unloading process to identify damages or discrepancies.
- Trained new associates on best practices for unloading procedures and equipment operation.
- Adapted quickly to changing schedules and workload demands, maintaining productivity under pressure.
- Collaborated with team members to complete high-volume unloading projects ahead of schedule.
- Assisted in training new staff members on proper procedures for safely and efficiently handling the various aspects of the unloading position within the warehouse environment.
- Prevented product loss by swiftly identifying and reporting any damaged or missing items found during the unloading process.
Consumables Support Manager
Walmart
Las Vegas, NV
01.2010 - 02.2011
- Led cross-functional teams to enhance customer service standards across multiple departments.
- Developed training programs for staff, improving team performance and operational efficiency.
- Implemented process improvements that reduced response times for customer inquiries and issues.
- Analyzed customer feedback to identify trends and drive strategic initiatives for service enhancement.
- Oversaw daily operations, ensuring compliance with company policies and procedures in store management.
- Facilitated regular team meetings to communicate updates and foster collaborative problem-solving among staff.
Education
Bachelor Of Nursing -
Ordaneta Community College
Pangasinan, Philippines High School Diploma -
Toboy National High School
Pangasinan, Philippines 1988
Skills
- Heavy lifting
- Restocking shelves
- Pallet jack operation
- Item scanning
- Forklift operation
- Electric pallet jack operation
- Positive attitude
- Friendly and personable
- Customer service
- Cleaning procedures
Languages
Tagalog
Native or Bilingual
Timeline
O/N Stocking Associate
Walmart
11.2023 - Current
Seasonal Team Lead
Walmart
10.2020 - 09.2022
Lawn and Garden Department Manager
Walmart
05.2017 - 10.2022
Support Manager
Walmart
06.2014 - 05.2017
Unloader Associate
Walmart
02.2011 - 06.2014
Consumables Support Manager
Walmart
01.2010 - 02.2011
Bachelor Of Nursing -
Ordaneta Community College
High School Diploma -
Toboy National High School