Christopher Rood
Walnutport,Pennsylvania
Summary
To obtain a position in operation management that will utilize the academic knowledge and work experience I currently have developed, and provide opportunities for additional growth and advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RDC Supervisor
BMW Of North America
Easton , PA
2020.06 - Current
- Manage shipping, receiving, and inventory of all North American Motorrad motorcycles.
- Plan and manage receiving of all inbound freight via Sea, Air, and Domestic, complying with FTZ and US customs regulations.
- Lead hourly workforce to achieve all goals, process discipline, and continuous improvement. Adjust labor force throughout day to meet all KPI targets.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Streamlined operations to improve process efficiency.
Outbound Operations Supervisor
Penske Logistics
Easton , PA
2019.09 - 2020.06
- Managed up to 50 union associates to ensure execution of daily tasks and KPI metrics met
- Ensure compliance with company policy and procedures/UAW CBA contract
- Motivated and trained employees to maximize team productivity to meet LPH goals
- Led change and process improvements in various areas throughout operation
- Provided associates with communication, training, feedback, and direction to ensure safe performance
Operations Manager
FedEx Ground
Northampton , PA
2018.06 - 2019.08
- Plans, organizes, staffs, directs, and controls specific day-to-day operations within the 850,000 square-foot HUB.
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking, and administration of trailers.
- Analyzes operational performance through direct observation, reports, and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.
- Investigates, resolves, and/or escalates customer service issues, as appropriate.
Assistant Operations Manager
XTRA Lease
Allentown , PA
2017.01 - 2018.06
- Manage customer relationships, ensuring customer expectations of quality and consistency are met.
- Manage branch fleet of 1500+ units in coordination of branch staff to achieve maximum utilization.
- Coordinate repair vendors and XTRA Lease mechanic to perform work to maximize safety while ensuring efficient and cost-effective service
- Process invoices and assist with credit and collections
- Handle Customer service issues to company policy and procedures
- Perform inventories, manage equipment, and other operational tasks
Operations Associate
Lehigh Valley IronPigs
Allentown , PA
2016.01 - 2016.10
- Responsible for supervision of 30+ employees for housekeeping.
- Supervise parking and security as needed, while maintaining a budget and payroll.
- Responsible for opening/closing of park facility.
- Customer service issues handled or directed to appropriate level of management.
- Collaborate with outside contractors for stadium projects.
Customer Service Representative
The Pennsylvania State University
State College , PA
2015.05 - 2015.08
- Responsible for new student ID issuance and replacement ID for current students.
- Presented orientation for parents on LionCash for new and transfer students.
- Worked in collaboration with PNC Bank to help students link bank accounts to PSU system.
- Worked with POS system and Microsoft Office to complete necessary tasks.
Supervisor
Cedar Fair Entertainment
Allentown , PA
2014.06 - 2014.09
- Supervisor for staff of five rides at Dorney Park.
- Risk Management and Customer Service issues addressed.
- Responsible for scheduling hours/breaks/vacation days.
- Opening and closing of park responsibilities.
- Employee of the month: May 2014.
Education
Bachelor of Science - RPTM: Commercial Management
The Pennsylvania State University
State College, PA2016
Skills
- Process Improvement
- Quality control
- 5S
- Six Sigma
- Adaptable
- Organizational skills
- Attention to detail
- Excellent communication skills
- Microsoft Office
Certification
- Forklift Operator Certification
- CPR/AED Certification
- OSHA Training
References
- References available upon request.
Timeline
RDC Supervisor
BMW Of North America
2020.06 - Current
Outbound Operations Supervisor
Penske Logistics
2019.09 - 2020.06
Operations Manager
FedEx Ground
2018.06 - 2019.08
Assistant Operations Manager
XTRA Lease
2017.01 - 2018.06
Operations Associate
Lehigh Valley IronPigs
2016.01 - 2016.10
Customer Service Representative
The Pennsylvania State University
2015.05 - 2015.08
Supervisor
Cedar Fair Entertainment
2014.06 - 2014.09
Bachelor of Science - RPTM: Commercial Management
The Pennsylvania State University
- Forklift Operator Certification
- CPR/AED Certification
- OSHA Training
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