Christopher "Kelly" Holleman
Havana,FL
Summary
Adept at driving operational excellence, I leveraged project planning and teamwork at Cooper's Plumbing-heating & Air to enhance workflow efficiency and foster a culture of safety, reducing accidents significantly. My knack for problem-solving and sales strategies propelled customer satisfaction and profitability across multiple managerial roles.
Experienced with project coordination, team leadership, and technical problem-solving. Utilizes industry knowledge to drive successful plumbing operations and maintain high standards. Track record of effective communication and resource management in dynamic environments.
Overview
25
25
years of professional experience
Work History
Plumbing Manager
Cooper's Plumbing-heating & Air
05.2022 - 03.2025
- Implemented safety protocols to minimize workplace accidents and protect personnel in the field.
- Improved workflow efficiency by implementing new plumbing project management systems.
- Evaluated staff performance through regular reviews, identifying areas for improvement and providing constructive feedback.
- Continuously researched new industry trends, tools, technologies, remaining current with ever-changing demands in the field of plumbing management.
- Promoted a culture of continuous improvement within the organization, encouraging staff to identify and implement process improvements for enhanced efficiency and service quality.
- Developed comprehensive training programs for junior plumbers, enhancing skill sets and service quality.
- Mentored junior plumbers on best practices in the industry, contributing to their professional growth and development within the company.
- Streamlined inventory management for cost reduction and increased availability of supplies.
- Managed budgets and financial planning to reduce operational costs while maintaining service excellence.
- Resolved customer complaints efficiently by addressing root causes of issues promptly and professionally.
- Coordinated scheduling of plumbing projects to ensure optimal resource allocation and timely completion of tasks.
- Tracked project costs and other financial metrics to maximize profitability.
Store Manager
Auto Zone Auto Parts
08.2010 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
Ceramic Tile Specialist
With the Grain Hardwood Floor and Tile
03.2007 - 08.2010
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Optimized material usage through strategic layout planning that maximized visual impact while minimizing costs for clients.
- Achieved high levels of client satisfaction through clear communication of expectations throughout the entirety of the project timeline from initial consultation to final walkthroughs.
- Ensured timely completion of projects by effectively managing time and resources for multiple simultaneous jobs.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Installed tile flooring in residential homes and commercial buildings.
- Used specialized tools and equipment to cut, shape and install tile.
- Maintained safe, clean and organized work environment.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Used safe lifting, equipment and behavioral practices.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
Store Manager
Advanced Auto Parts
06.2000 - 08.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Goodbye High School
Tallahassee, FL05-1999
Skills
- Workplace safety
- Scheduling and planning
- Sales and marketing
- Estimating costs
- Job scheduling
- Project planning
- Job coordination
- Teamwork and collaboration
- Problem-solving
Timeline
Plumbing Manager
Cooper's Plumbing-heating & Air
05.2022 - 03.2025
Store Manager
Auto Zone Auto Parts
08.2010 - 05.2022
Ceramic Tile Specialist
With the Grain Hardwood Floor and Tile
03.2007 - 08.2010
Store Manager
Advanced Auto Parts
06.2000 - 08.2010
High School Diploma -
Goodbye High School
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