Maintained & Supported Store Technology: Managed and maintained point-of-sale systems, kitchen video systems, printers, and video security systems to minimize downtime and ensure smooth operations
Upgraded & Installed Systems: Performed system updates, flashed operating systems, and installed hardware/software upgrades independently to ensure all restaurant technology was up to date
Troubleshooting & Repair: Provided on-site and remote support, diagnosing and resolving technical issues with store devices and network systems to ensure continuous operations
Network & Security Systems: Supported video security infrastructure, ensuring proper functionality and adherence to security protocols
Training & Leadership: Trained team members on new technology and provided resources and guidance for system maintenance, ensuring optimal use of technology.
Operations Technology Professional (OTP) Level 2
Terhune’s McDonald’s
07.2019 - 12.2021
Maintained & Supported Store Technology: Managed and maintained point-of-sale systems, kitchen video systems, printers, and video security systems to minimize downtime and ensure smooth operations
Upgraded & Installed Systems: Performed system updates, flashed operating systems, and installed hardware/software upgrades independently to ensure all restaurant technology was up to date
Troubleshooting & Repair: Provided on-site and remote support, diagnosing and resolving technical issues with store devices and network systems to ensure continuous operations
Network & Security Systems: Supported video security infrastructure, ensuring proper functionality and adherence to security protocols
Training & Leadership: Trained team members on new technology and provided resources and guidance for system maintenance, ensuring optimal use of technology.
Education
Diploma, Graphic Design, Photography, Computer Information, Technical Theater, Construction, Video Club -
Pendleton Heights High School
12.2021
Skills
Management and leadership experience, including leading teams of 10-15 people
Strong technical background in maintaining, troubleshooting, and supporting restaurant technology systems
Hands-on experience with penetration testing, ethical hacking, and securing networks
Knowledge of multiple OS environments and virtualization for cybersecurity tasks
Video editing, graphic design, and photography using DaVinci Resolve and other mainstream video editors
Networksecurity
Set up and maintained home labs, configuring firewalls and security systems to protect networks from potential threats.
Gained hands-on experience securing and managing networks against vulnerabilities in both simulated and real environments.
Virtualization
Managed and administered virtual machines across Windows, macOS, and Linux environments for testing and cybersecurity tasks.
Extensive experience with Linux platforms for systems administration and security configurations.
Certificationprogress
Currently pursuing CompTIA Security Plus certification.
Penetrationtesting
Conducted penetration testing using Kali Linux and Parrot OS to identify and exploit vulnerabilities.
Successfully hacked personal Wi-Fi network (with permission) by exploiting a known vulnerability, gaining admin access without inside access.
Timeline
Operations Technology Professional (OTP) Level 2
Lorrie’s McDonald’s
03.2022 - 03.2023
Operations Technology Professional (OTP) Level 2
Terhune’s McDonald’s
07.2019 - 12.2021
Diploma, Graphic Design, Photography, Computer Information, Technical Theater, Construction, Video Club -