Christopher L. Chandler
Mckinney,Tx
Summary
Customer Service Professional with more than 10 years of experience in Alarm Monitoring. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Agent Supply Specialist
Globe Life And Accident Insurance Company
12.2023 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Processed customer orders quickly and accurately for timely delivery.
Senior Dispatch Operator
Smith Thompson Security
03.2019 - 11.2023
- Taking incoming emergency response calls for Police, Fire and EMS
- Customer service and troubleshooting
- UPS shipping manager
- New hire Mentor.
- Evaluated dispatcher workload distribution which led to improved staff utilization.
- Reduced response times for emergency services with efficient dispatching of appropriate units.
Field Service Representative
Monitronics Security
10.2015 - 09.2018
- Take incoming calls from technicians in the field
- Verify and test alarm signals for new installs and existing customers
- Troubleshoot issues for home and business monitoring
- Update zone lists, agencies, emergency contacts and address info.
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Tested systems, noting issues and completing preventive maintenance.
Senior Field Support Specialist
Brinks Home Security
02.2010 - 01.2014
- Worked closely with sales representatives for business and residential customer accounts and data entry
- Provided field support for Brinks and authorized dealers for alarm installation
- Cordinated with sales for customer booking and payment methods
- Alarm zone determination and signal confirmation for burglary, fire, and life saving devices.
Senior Monitoring Operator
Brinks Home Security
02.2007 - 01.2010
- Provided exceptional front-line emergency dispatch for Police, Fire, and EMS to alarm subscribers
- SOD (Specialist on Duty), provided multiple queue management, and second tier support to Monitoring Operators for SOP (Standard Operational Procedure)
- Provided Mentor support and trained new hire employees on SOP and software functionality
- Alarm validation, customer account updates, filed paper work on relevant matters, and quality assurance.
Education
Completed Course Work Cisco ICND 1 and ICND 2 -
North Lake Community College
Richland Community College
Garland High School
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Organizational Skills
- Clear Communication
- Call Management
- Critical Thinking
- Conflict Resolution
Awards
- ADT, Awarded for call excellence, B-mobile testing/training and support
- Top team of the month honors
- Promoted to lead dispatcher within 8 months of start date.
Timeline
Agent Supply Specialist
Globe Life And Accident Insurance Company
12.2023 - Current
Senior Dispatch Operator
Smith Thompson Security
03.2019 - 11.2023
Field Service Representative
Monitronics Security
10.2015 - 09.2018
Senior Field Support Specialist
Brinks Home Security
02.2010 - 01.2014
Senior Monitoring Operator
Brinks Home Security
02.2007 - 01.2010
Completed Course Work Cisco ICND 1 and ICND 2 -
North Lake Community College
Richland Community College
Garland High School
Similar Profiles
TONY WANGTONY WANG
Insurance Sales Representative-Remote WFH at Inside Life, Globe Life And Accident Insurance CompanyInsurance Sales Representative-Remote WFH at Inside Life, Globe Life And Accident Insurance Company
Patrick staffordPatrick stafford
Regional Agency Director at Globe Life And Accident Insurance CompanyRegional Agency Director at Globe Life And Accident Insurance Company
Jesse InfanteJesse Infante
Insurance Recruiter at Globe Life And Accident Insurance CompanyInsurance Recruiter at Globe Life And Accident Insurance Company
Nicholas ClementsNicholas Clements
Insurance Agent at Globe Life And Accident Insurance CompanyInsurance Agent at Globe Life And Accident Insurance Company
Jessica StoneJessica Stone
Accounts Receivables Specialist at AmerisourceBergenAccounts Receivables Specialist at AmerisourceBergen