Christopher L. King
Camp Springs,USA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Support Analyst
Deloitte
Rosslyn, VA
05.2019 - Current
- Managed IOS and Android mobile device deployment, configuration, and administration
- Served as the subject matter expert for Apple computers and mobile devices
- Conducted new hire facilitation
- Utilized customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices
- Provided end user support in a fast-paced environment for users of all levels
- Solved technical problems in person and virtually
- Provided after-hours Global IT support
Apple Genius
Apple
Clarendon, VA
11.2015 - 05.2019
- Provided insightful advice and friendly, hands-on technical support to Apple customers
- Led, directed, and mentored a team of technicians in troubleshooting hardware and software
- Diagnosed product issues on the spot, explaining the problem and appropriate remedies to customers
- Applied time management skills to serve multiple customers while maintaining Apple's service commitment
- Assisted new owners in the set-up of their systems and ensured full operational functionality
- Provided personal training on basic skills for photo, video, and music projects
- Maintained strong relationships with customers and reassured them that their needs would be met
Geek Squad/Best Buy Technology Education Agent
Best Buy
Springfield, Virginia
03.2014 - 11.2015
- Resolved customer issues and complaints concerning products or services
- Conducted walk-out-working solutions, clinics, and classroom-based training sessions
- Established partnerships with other employees to ensure customer satisfaction
- Accurately diagnosed technology issues and created robust solutions
- Helped employees understand how to successfully use Geek Squad resources
- Managed check-in and checkout experience for clients and provided complete solutions
- Coached the sales team on services and current technology
Best Buy Apple Specialist Sales Consultant
Best Buy
Springfield, Virginia
04.2013 - 03.2014
- Top Seller in products and services, generating over $120,000 in sales in one month
- Provided expert advice and recommendations to customers
- Demonstrated product features to customers, staff, and management
- Trained new associates
- Maintained a clean workplace and shopping environment
- Ensured customer satisfaction before, during, and after purchases
Education
Bachelor Degree - Home Land Security
University of Maryland University College
06.2024
Certification
Apple Certified Hardware and Software (2014)
Timeline
Technology Support Analyst
Deloitte
05.2019 - Current
Apple Genius
Apple
11.2015 - 05.2019
Geek Squad/Best Buy Technology Education Agent
Best Buy
03.2014 - 11.2015
Best Buy Apple Specialist Sales Consultant
Best Buy
04.2013 - 03.2014
Bachelor Degree - Home Land Security
University of Maryland University College