Overview
Work History
Education
Certification
Timeline
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Christopher L. King

Camp Springs,USA

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technology Support Analyst

Deloitte
Rosslyn, VA
05.2019 - Current
  • Managed IOS and Android mobile device deployment, configuration, and administration
  • Served as the subject matter expert for Apple computers and mobile devices
  • Conducted new hire facilitation
  • Utilized customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices
  • Provided end user support in a fast-paced environment for users of all levels
  • Solved technical problems in person and virtually
  • Provided after-hours Global IT support

Apple Genius

Apple
Clarendon, VA
11.2015 - 05.2019
  • Provided insightful advice and friendly, hands-on technical support to Apple customers
  • Led, directed, and mentored a team of technicians in troubleshooting hardware and software
  • Diagnosed product issues on the spot, explaining the problem and appropriate remedies to customers
  • Applied time management skills to serve multiple customers while maintaining Apple's service commitment
  • Assisted new owners in the set-up of their systems and ensured full operational functionality
  • Provided personal training on basic skills for photo, video, and music projects
  • Maintained strong relationships with customers and reassured them that their needs would be met

Geek Squad/Best Buy Technology Education Agent

Best Buy
Springfield, Virginia
03.2014 - 11.2015
  • Resolved customer issues and complaints concerning products or services
  • Conducted walk-out-working solutions, clinics, and classroom-based training sessions
  • Established partnerships with other employees to ensure customer satisfaction
  • Accurately diagnosed technology issues and created robust solutions
  • Helped employees understand how to successfully use Geek Squad resources
  • Managed check-in and checkout experience for clients and provided complete solutions
  • Coached the sales team on services and current technology

Best Buy Apple Specialist Sales Consultant

Best Buy
Springfield, Virginia
04.2013 - 03.2014
  • Top Seller in products and services, generating over $120,000 in sales in one month
  • Provided expert advice and recommendations to customers
  • Demonstrated product features to customers, staff, and management
  • Trained new associates
  • Maintained a clean workplace and shopping environment
  • Ensured customer satisfaction before, during, and after purchases

Education

Bachelor Degree - Home Land Security

University of Maryland University College
06.2024

Certification

Apple Certified Hardware and Software (2014)

Timeline

Technology Support Analyst

Deloitte
05.2019 - Current

Apple Genius

Apple
11.2015 - 05.2019

Geek Squad/Best Buy Technology Education Agent

Best Buy
03.2014 - 11.2015

Best Buy Apple Specialist Sales Consultant

Best Buy
04.2013 - 03.2014

Bachelor Degree - Home Land Security

University of Maryland University College

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Christopher L. King