Christopher L. Ligon
Dallas,Tx
Summary
Motivated professional with a proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Talent Acquisitions Specialist
Frontier Communications
02.2022 - Current
- Creating, implementing, and training leadership, peers, and new employees on processes
- Special projects, tasks, tracking, and reporting for multiple departments
- Spearhead the recruitment of targeted professionals based on specific business requirements
- Ensure strict adherence to established recruitment and hiring protocols, including Human Resources and EEO/Diversity policies, while maintaining accuracy and supporting related functions
- Proficiently utilize and manage the Applicant Tracking System (ATS) for administering, tracking, and reporting
- Consistently meet hiring objectives in partnership with HR and leadership across Frontier
- Act as a communication liaison among all stakeholders involved in the hiring process, effectively coordinating the interview process
- Contribute actively to special projects and task forces with cross-functional teams
Accreditation Manager
HomeCEU
09.2016 - 02.2022
- Chat box customer experience, escalations, and troubleshooting
- Audited transcripts for training purposes
- Implemented Support representative of the week based on transcripts/survey results
- Project manager of various responsibilities including call and email management, special projects, Event coordination, and addressing various company needs
- Reported data analytics and market research findings, provided valuable insights to inform company-wide strategies, and support decision-making across all departments
- Conducted daily research and prepared materials for board meetings, meticulously managed travel expenses and lodging arrangements for the Chief Compliance Officer (CCO), and provided top-notch service to clients
- Served as the primary point of contact for the CCO, business partners, clients, external vendors, and guest speakers, ensuring seamless communication and collaboration
- Daily and monthly reporting, large team scheduling, meeting coordination, and organized company outings to enhance team cohesion
- Played a pivotal role in the recruitment process, conducting interviews and facilitating the training of new prospects to meet job position requirements
- Responsible for Auditing and verifying compliance with relevant laws, rules, and regulatory changes, ensuring the organization's adherence to all applicable guidelines.
T. Support
Netflix
11.2015 - 09.2016
- Proficiently multitasked by providing invaluable support to co-workers, effectively resolved member issues, and conducting in-depth research to ensure access to updated information
- Demonstrated leadership by hosting weekly training sessions focused on specific updates and innovative approaches for resolving member issues while enhancing team knowledge and performance
- Actively updated member information while educating members about device connection processes, ensuring a seamless experience
- Thrived in a fast-paced global environment, adeptly handling an average of 65 inbound calls daily while maintaining a high standard of service
- Skillfully addressed a wide range of Netflix member concerns, including enrollment, billing inquiries, and electronic device connection issues, consistently achieving resolutions
- Committed to daily training on the most recent software and electronic updates across multiple devices, staying up-to-date with evolving technologies and maintaining expertise in the field.
Hospitality Sales Manager
Gaylord Texan Resort & Convention Center
01.2010 - 11.2015
- Delivered exceptional sales services, specializing in up-selling techniques, room type recommendations, and coordinating meeting spaces to enhance the experience for conventional guests
- Demonstrated strong organizational skills by creating, managing, and effectively communicating group rooming lists and pickup reports to clients, ensuring smooth group bookings
- Possessed comprehensive knowledge of room types, rates, and resort layout, providing guests with accurate information and personalized recommendations
- Maintained precise record-keeping by entering and monitoring group blocks in accordance with contractual agreements, minimizing errors and ensuring compliance
- Conducted thorough audits of individual group reservations, billing records, and no-show reports to guarantee accuracy and resolve discrepancies promptly
- Fostered strong client relationships by actively participating in client pre-conference and tie-down meetings, contributing to successful event planning and execution
- Contributed to the team's growth by sharing expertise and training new hires in standard operating procedures and job responsibilities, ensuring a cohesive and capable workforce.
Education
Forney High School
Forney, TXSkills
- API Testing, Oracle NetSuite, Report Server
- Process Management
- Remediation Activities
- Support Services
- Training and Mentoring
- Customer Engagement
- Relationship Building
- Regulatory and Compliance
- Internal Audits
- Analytical and critical thinking
Accomplishments
- A+; Hardware, Software, Troubleshooting, Windows, Linux etc.
Timeline
Talent Acquisitions Specialist
Frontier Communications
02.2022 - Current
Accreditation Manager
HomeCEU
09.2016 - 02.2022
T. Support
Netflix
11.2015 - 09.2016
Hospitality Sales Manager
Gaylord Texan Resort & Convention Center
01.2010 - 11.2015
Forney High School
Similar Profiles
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Mark MisjaMark Misja
Customer Success Representative at Frontier CommunicationsCustomer Success Representative at Frontier Communications
MELISSA LAIRDMELISSA LAIRD
Installer at Frontier CommunicationsInstaller at Frontier Communications
Toni YoungbloodToni Youngblood
Licensed Realtor at DFW Britestar Realty PLLCLicensed Realtor at DFW Britestar Realty PLLC