Chris Patterson
Holladay,UT
Summary
Skilled IT professional with a strong background in construction. Top priorities include customer satisfaction, attention to detail, and craftsmanship. Seeking a full-time position that offers professional challenges and that can utilize a diverse set of skills and competencies.
Overview
17
17
years of professional experience
Work History
Recruiter
Hire Integrated
01.2022 - Current
- Locating excellent, qualified candidates for Hire Integrated clients by putting together well-crafted job postings.
- Qualifying applicants/candidates for selected positions by conducting interviews.
- Collaborating with hiring managers to schedule secondary interviews.
Owner/Partner
Project Pros of Utah
05.2021 - 10.2022
- Responsible for every aspect of Excavation/Landscaping/Remodeling/Landscaping business including generating leads, estimating and sending bid to prospective client, ordering all materials, tracking job hours, and sending invoices clients upon completion.
- Ensured all projects were completed with quality craftsmanship and in accordance with client specifications.
- Completed all projects with 100% customer satisfaction with all five-star reviews on homeadvisor.com.
- Qualifier for company, license B100.
Application Support Lead
Salesforce
11.2016 - 12.2020
- Monitored NOC for multiple clients and responding to any alerts concerning their RHEL servers with JBoss Enterprise Application Platform or AWS installed
- Assist tier 1 support with any application related escalation tickets
- Collaborated with DEVOPS and customer IT team to mitigate sev1 issues as quickly as possible and devise a plan of action to remedy the issue from recurring
- Responsible for implementing all necessary updates and troubleshooting any complications encountered during or afterwards
- Automated tasks using SALT and SuSE Manager
- Responsible for writing troubleshooting articles using Atlassian
- Conducted SuSE Manager training for all members of the applications team and created accompanying training materials.
Tier One Technical Support Engineer
EMC
01.2013 - 11.2016
- Provided resolutions to administrators and EMC partners for a multitude of problems that can occur in their environments where the VNXe storage array is in use
- Troubleshoot hardware, software, networking, performance, and configuration issues, this often-required reviewing collected logs and network captures
- Assist administrators and EMC partners with configuration, implementation, and advising EMC best practices
- Writing knowledge base articles for undocumented issues, configuration and, internal processes
- Collaborated with: VMware, Cisco, Brocade, hardware/software vendors, EMC upper tier Technical Support Engineers, and other business units to ensure that issues were resolved timely, with concentrated focus on customer satisfaction
- Received several EMC rewards for consecutive positive 95%-100% customer surveys and Kudos emails to my manager from customers.
Pipe Layer
Tasco Engineering
05.2008 - 01.2010
- Assembled and installed underground pipe, fittings and valves of various sizes. This includes: plastic gas pipe, communications lines and electrical conduit.
- Fused plastic gas pipe according to spec and pressure tested accordingly.
- Read and understood drawings, written instructions and blueprints to plan work and layout pipe.
- Observed all safety measures and company equipment policies to prevent job site accidents.
- Operated underground pneumatic missile bore .
Waterproofer
Waterproofing West
06.2006 - 09.2008
- Caulked panels of stone facade on many buildings in the Salt Lake area
- Operated boom and scissor lifts on a regular basis and occasionally utilized a swing lift to caulk building joints.
- Mixed all materials according to specifications and adhered to safety practices according to their MSDS.
- Complied with all work site rules and OSHA regulations while on the jobsite.
- Coordinated with job site superintendents to ensure timeliness and accuracy of all contracted tasks.
- Also worked with Waterproofing West from 2000- 2003
Education
Bachelor of Science - Computer Science, Networking
Stevens-Henager College
Salt Lake City05.2014
Skills
- Work Site Preparation
- Project Coordination and Supervision
- Worksite Safety
- Flooring Installation
- Demolition and Destruction
- Miter Saws
- Interior Painting
- Underground utilities
- Caulking and Waterproofing
- Own and skilled with variety of saws and hand/power tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The world will ask you who you are, and if you don't know, the world will tell you."
Carl Jung
Timeline
Recruiter
Hire Integrated
01.2022 - Current
Owner/Partner
Project Pros of Utah
05.2021 - 10.2022
Application Support Lead
Salesforce
11.2016 - 12.2020
Tier One Technical Support Engineer
EMC
01.2013 - 11.2016
Pipe Layer
Tasco Engineering
05.2008 - 01.2010
Waterproofer
Waterproofing West
06.2006 - 09.2008
Bachelor of Science - Computer Science, Networking
Stevens-Henager College
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