Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher L Swanson

Las Vegas,US

Summary

Accomplished HVAC Manager at Bumble Breeze, I significantly improved customer satisfaction scores by overhauling service protocols. Expert in operations management and team leadership, I excel in multitasking and complex problem-solving, ensuring high-quality service delivery and fostering strong professional relationships. Enhanced team performance and efficiency, embodying a positive attitude and exceptional customer service skills.

Overview

26
26
years of professional experience

Work History

HVAC Manager

Bumble Breeze
03.2019 - 09.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers.
  • Responsible for aligning material for Installation crews.
  • Helped resolve complicated technical issues for Service and Installation department.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.


HVAC-R Service Technician

Sahara Air Conditioning
01.2007 - 05.2019
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Supported the training of junior technicians, sharing technical expertise to foster their skill development.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Streamlined service processes, effectively managing work orders and scheduling appointments as needed.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Repaired and replaced motors, bearings and belts.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.

HVAC-R Service Technician

Yes Air Conditioning & Plumbing
04.2002 - 01.2007
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Performed routine maintenance on heating and cooling systems.
  • Installed HVAC system expansions, discharge valves, air ducts, and dampers.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Inspected cooling systems and identified potential problems.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Filled out detailed work orders for each job completed.
  • Repaired and replaced motors, bearings and belts.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.

HVAC-R Service Technician

Sahara Air Conditioning
06.1998 - 04.2002
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Enhanced system performance for clients through regular maintenance and preventive measures.

Education

Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Universal Technical Institute of Arizona Inc
Phoenix, AZ
07.1997

High School Diploma -

Marysville Pilchuck High School
Marysville, WA
06.1996

Skills

  • Time Management
  • Team Leadership
  • Operations Management
  • Verbal and written communication
  • Performance Evaluations
  • Workforce Management
  • Schedule Preparation
  • Complex Problem-Solving
  • Expectation setting
  • Positive Attitude
  • Multitasking
  • Customer Service

Timeline

HVAC Manager

Bumble Breeze
03.2019 - 09.2024

HVAC-R Service Technician

Sahara Air Conditioning
01.2007 - 05.2019

HVAC-R Service Technician

Yes Air Conditioning & Plumbing
04.2002 - 01.2007

HVAC-R Service Technician

Sahara Air Conditioning
06.1998 - 04.2002

Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Universal Technical Institute of Arizona Inc

High School Diploma -

Marysville Pilchuck High School

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Christopher L Swanson