Christopher Todd
Cypress,TX
Summary
High-energy Operations Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
25
25
years of professional experience
Work History
Operations Manager
NAPA J&W PARTS
01.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Territory Sales Manager
NAPA Auto Parts - Genuine Parts
07.2012 - 01.2017
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Tracked changing product lines to effectively meet dynamic market demands.
- Presented products and services to prospective customers, converting 75% to paying clients.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Store Manager
O'Reilly Auto Parts
10.2002 - 01.2012
Assistant Store Manager
10.2002 - 08.2005
Service Advisor
Streater Smith Honda
11.2001 - 09.2002
Installer Service Specialist
O'Reilly Auto Parts
10.1998 - 11.2001
Education
High School Diploma -
Jersey Village High School
Houston, TX05.1995
Skills
- Sales Professional
- Order Management
- Leadership Development
- Management Training
- Inventory Tracking and Management
- Program Implementation
- Maximizing Profitability
- Operations Oversight
- Strategize Business Plans
- Business Growth Initiatives
- Goals and Performance
- Outstanding Communication Skills
- Customer Relations
Timeline
Operations Manager
NAPA J&W PARTS
01.2017 - Current
Territory Sales Manager
NAPA Auto Parts - Genuine Parts
07.2012 - 01.2017
Store Manager
O'Reilly Auto Parts
10.2002 - 01.2012
Assistant Store Manager
10.2002 - 08.2005
Service Advisor
Streater Smith Honda
11.2001 - 09.2002
Installer Service Specialist
O'Reilly Auto Parts
10.1998 - 11.2001
High School Diploma -
Jersey Village High School
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