Christopher M Holland
Zephyrhills,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Facilities Maintenance Technician
City Of Lakeland
Lakeland, FL
10.2022 - 02.2023
- Followed safety protocols on job sites
- Worked quickly on emergency requests in order to minimize disruptions to operations
- Answered customer questions and helped resolve various concerns
- Prepared documentation and drafted reports detailing completed maintenance activities and repairs
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
Customer Service Associate
7-eleven
Lakeland, FL
04.2022 - 08.2022
- Provided product and service recommendations to guide customers on products to meet varying needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time and productivity
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Cross-trained and provided backup support for organizational leadership
- Increased revenue by cross-selling and upselling products and services
- Provided customer feedback to management and identified areas of improvement for products and services
- Implemented and developed customer service training processes
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Kept detailed records of customer interactions to track and resolve issues quickly
- Promptly responded to inquiries and requests from prospective customers
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Offered advice and assistance to customers, paying attention to special needs or wants
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Informed customers about special promotions and provided detailed information for various products
- Reached out to customers after completed sales to suggest additional service or product purchases
- Maintained up-to-date knowledge of product and service changes
- Solved problems with products and services by providing customers with technical support
- Cross-trained and backed up other customer service managers.
Customer Service Associate
Circle K
Bartow, FL
06.2020 - 01.2021
- Provided product and service recommendations to guide customers on products to meet varying needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time and productivity.
Crew Member
McDonalds
01.2017 - 01.2018
- Stocking Shelves from the truck
- Cooking food in a fast manner
- Customer service dealing with customers at front counter
Education
ECCJC -
Victory Tech High School
Skills
Maintaining Facilitiesundefined
Timeline
Facilities Maintenance Technician
City Of Lakeland
10.2022 - 02.2023
Customer Service Associate
7-eleven
04.2022 - 08.2022
Customer Service Associate
Circle K
06.2020 - 01.2021
Crew Member
McDonalds
01.2017 - 01.2018
ECCJC -
Victory Tech High School
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