Christopher Maurer
Adrian,MI
Summary
Dedicated professional with expertise in customer service, adept at multitasking and managing time effectively. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
26
26
years of professional experience
2
2
Certification
Work History
Level 3 Tech Support / Systems Administration
IPM(Intelligent Protection Management)
01.2008 - 01.2025
I provided support for customers on tickets escalated to me at the third level. I also performed projects for customers and managers. I responded to security alerts and investigated them. At level three, I also had to manage employees on levels one and two.
Shipping and Receiving
Adecco
Phoenix, AZ
01.2007 - 01.2008
Contracted position at Honeywell plant to receive and ship inventory for one of their vendors.
IT Support/Networking
Systems Integrators LLC
Glendale, AZ
01.2002 - 01.2007
Provided repairs and troubleshooting for PC-based computers. Administrated and maintained the network switches and servers. Developed and updated the web site. Installed, configured and maintained the Jobboss Shop Management Software. Assembled computers and products for customers.
PC Tech
Metro Computers
Phoenix, AZ
01.1999 - 01.2002
Provided repairs and troubleshooting for PC-based computers. Administrated and maintained the store’s network. Provided tech support for customers. Managed the store, employees, and inventory. Provided phone support for customers.
Education
Certificate of Completion - PC Technology
Academy of Business College
Phoenix, AZSkills
- Windows Server and IIS
- DNS management and Hyper-V
- Failover clustering
- Virtual machine administration
- SQL and MySQL databases
- Microsoft 365 and Linux systems
- VMware Support
- SmarterMail
- CPanel/WHM and Plesk management
- WHMCS administration
- PowerShell scripting
- PHP and Python development
- PC, Mac, and server hardware
- Networking technologies
- Web design and monitoring
- Network troubleshooting and DNS services
- Windows administration and virtualization
- Customer relationship management
- Technical documentation and optimization
- Incident response and problem resolution
- Effective communication skills
- Time management and collaboration
- User training and process enhancement
- Self-directed team building
- Quality assurance skills
- Telephone etiquette proficiency
- Active Directory management
- Server maintenance practices
- Patch management strategies
- Email system administration
- Vendor coordination skills
Certification
- CompTIA A+
- ISC2 CC - Certified in Cybersecurity
References
References available upon request.
Timeline
Level 3 Tech Support / Systems Administration
IPM(Intelligent Protection Management)
01.2008 - 01.2025
Shipping and Receiving
Adecco
01.2007 - 01.2008
IT Support/Networking
Systems Integrators LLC
01.2002 - 01.2007
PC Tech
Metro Computers
01.1999 - 01.2002
Certificate of Completion - PC Technology
Academy of Business College