Christopher Michael Castro
Los Angeles,California
Summary
Seeking a full-time career where I can apply a wealth of customer contact experience to enhance a client's experience and impression of company. In addition to being part of a team that strives to thrive and provide exceptional customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Events Promoter
Self Employed Services
07.2021 - Current
- Heavy calendar management with high volume of local venues, events, activities & promotions
- Categorize VIP guest lists, special occasions, celebrity guests
- Social media promotion through various platforms such as TikTok, Instagram, etc
- Collaborative skills to facilitate positive high-energy ambiance amongst team members and clientele
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Engaged social media influencers to collaborate on partnerships
Personal Trainer
Self Employed Services
05.2020 - Current
- Documented clients long term & short-term goals and objectives
- Tailored daily routines incorporated individualized workouts and targets and abilities
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Maintain clientele flow by calendar scheduling, appointment policy, payments, etc
- Provide customer service with patience and genuine interest in people.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Waiter
Din Tai Fung
12.2021 - 07.2022
- Connecting with clients using interpersonal skills such as listening, and empathy
- Knowledge of rotating recipes, spices, ingredients, & seasonal dishes
- Accuracy of cash handling & credit card
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Couture Fashion Sales Associate
Bloomingdales
08.2021 - 12.2021
- Curate individualized luxury experiences based on clientele needs
- Operate point of sale cash register & inventory management system
- Approachable customer service manner at all times
- Employed strong sales and communication techniques to facilitate 10% increase in personal sales.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
Designer Fashion Showroom Mgr
Marcell VonBerlin
01.2019 - 06.2021
- Management of high profile clientele fashion inventory, stylist appointments, and record pulling
- Accuracy in reporting of EOD finances, loss & profits to foreign Headquarters in Europe
- Provided prompt, courteous service to every individual entering showroom.
- Drove employee engagement and guest experience through coaching, training and development.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Supervised inventory and placed orders to replenish low running supplies.
- Liaised with marketing team to identify and develop sales and promotional events.
- Opened and closed flagship location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Generated personal sales to meet or exceed established sales goals.
Showroom Assistant
Haute Couture, The Archives & Showroom
04.2018 - 11.2018
- Create marketing plans bringing exposure to develop foreign & domestic haute couture designers through outreach and customer relationship management system (CRM)
- Safekeeping and organizations of confidential information regarding various designers, companies and VIP Celebrities & Models
- Professional interaction and representation of the company and its standards
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Asked open-ended questions to ascertain what types of products or services customer required.
- Maintained showroom samples and catalog libraries for customer viewing.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided information about current and future events at facility.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
High Profile Executive Assistant
Art Hearts Fashion, Mister Triple X
08.2017 - 04.2018
- Network & developing business contacts with freelance media, fashion, beauty industry professionals
- Utilize Public Relations tools to publish, edit, and finalize press releases & reviews
- Plan and facilitate multiple FASHION WEEK events in New York, Miami, Los Angeles
- Leader in backstage production by delegating diverse departments during events
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Certification in Personal Training -
National Academy of Sports Medicine (NASM)
Chandler, AZ10.2021
Bachelor of Arts - Fashion Design, Including Professional Designation
Fashion Institute of Design And Merchandising (FIDM)
City Of Los Angeles, CA06.2017
Associate of Arts - Psychology
Ventura Community College
Ventura, CA05.2013
Associate of Arts - Fine Arts
Ventura Community College
Ventura, CA05.2013
Skills
- Contact Database Management
- Critical Thinking
- Promotion and Advertising
- Event Calendar Management
- Community Relationships
- Public and Media Relations
- Customer Interaction
- Coordinate Events
- Time Management
- Managing Live Events
- Use of Microsoft Office Products: Word, Excel, PowerPoint, Illustrator and Adobe
- Strong Analytical and Problem-Solving Skills
Affiliations
FIDM Alumni Association
Timeline
Waiter
Din Tai Fung
12.2021 - 07.2022
Couture Fashion Sales Associate
Bloomingdales
08.2021 - 12.2021
Events Promoter
Self Employed Services
07.2021 - Current
Personal Trainer
Self Employed Services
05.2020 - Current
Designer Fashion Showroom Mgr
Marcell VonBerlin
01.2019 - 06.2021
Showroom Assistant
Haute Couture, The Archives & Showroom
04.2018 - 11.2018
High Profile Executive Assistant
Art Hearts Fashion, Mister Triple X
08.2017 - 04.2018
Certification in Personal Training -
National Academy of Sports Medicine (NASM)
Bachelor of Arts - Fashion Design, Including Professional Designation
Fashion Institute of Design And Merchandising (FIDM)
Associate of Arts - Psychology
Ventura Community College
Associate of Arts - Fine Arts
Ventura Community College
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