Christopher Michael O'Rourke
Fredericksburg,VA
Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Always respectful, optimistic, and striving to better the work experience. Currently seeking to obtain full time employment in an office setting.
Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.
Goal-oriented Inventory Control Specialist with proven background as gifted problem-solver with good critical thinking and organizational abilities. Deep dedication to collaboratively solving issues and achieving deadlines in high-volume settings.
Overview
14
14
years of professional experience
Work History
Government Renewals Account Manager
Carahsoft Technology Corp
06.2021 - Current
- Increased customer retention by developing and implementing strategic account management plans.
- Reduced late payments by proactively reaching out to clients before deadlines.
- Generated insightful reports highlighting key metrics related to renewals performance, driving informed decision-making among leadership teams.
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers.
- Managing various renewal pipelines within the SLED and Federal Government spaces
- Calling and connecting with partners and customers as well as with my vendor.
- Certified in Ivanti renewals and sales.
- Responding to and creating emails for renewals within Outlook.
- Scheduling various meetings and trainings
- Onboarding new team members
- Coordinated closely with finance teams when dealing with invoicing and payment issues, ensuring a seamless experience for the client.
- Assessed potential risks associated with each renewal opportunity while prioritizing high-value contracts.
- Improved overall customer satisfaction with effective issue resolution and prompt response to inquiries.
- Prioritized organizational goals and core values in acting on decisions benefitting company while achieving high rate of customer satisfaction.
- Managing over $6million pipeline over a fiscal year
- Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
Inventory Control Specialist
Bed Bath & Beyond
06.2015 - 06.2021
- Hanging and creating promo signs, making sure signs reflect current product information
- Pricing and marking increases and decreases of item costs weekly for the store
- Planning and merchandising promo events and sales events throughout the entire store
- Completing and filing daily sales related paperwork
- Faxing and coping of various documents for the store in relation to price changes or policies
- Finding and fixing various price related descrepencies encountered by customers and cashiers
- Answering phone calls and calling other stores in regards to item and price related inquiries
- Continuing all other previous job functions from my older store positions
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Picking, processing, packing and shipping online orders for customers.
- Training new cashiers on all of our policies and procedures.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
Front End Supervisor / Key Holder / Sales Associate
Bed Bath and Beyond Time Frame
08.2010 - 07.2015
- Handling returns and exchanges, approving returns and exchanges for all cashiers
- Observing and mentoring cashiers in their daily tasks
- Training cashiers on how to ring and operate a cash register
- Working with managers to keep the store running in a timely fashion
- Getting tasks done in a timely and professional manner
- Running a cash register and providing customer service in a polite and timely manner
- Handling revenue: Counting drawers and handling the safe deposits - Keeping the store in pristine condition with all house-keeping tasks
- Increasing store morale in various activities, contests and promotions
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business
- Answering and directing phone calls
- Helping out in various other departments of the store, bed, bath, cookware and as a bridal consultant
- Controlled cash movements and department expenses to maintain budgetary goals
Education
Associate of Arts - General Studies
Northern Virginia Community College
2645 College Dr, Woodbridge, VA 22191Diploma - Standard
Woodbridge Senior High School
3001 Old Bridge Rd, Woodbridge, VA 221922009
Skills
- Customer service-oriented
- Basic administrative knowledge
- Great phone etiquette
- Clean and organized
- Goal-oriented
- Shipping and Receiving
- Invoice Processing
- Excellent communication skills
- Proficient in Microsoft Word Software: Word, Power Point, Excel
- Strong work ethic
- Outstanding interpersonal skills
- Inventory Control
- Inventory Maintenance
- Sales Goals
- Revenue Growth
- Pipeline Management
- Client Engagement
- Customer Satisfaction
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
Additional Information
- All references available upon request
Timeline
Government Renewals Account Manager
Carahsoft Technology Corp
06.2021 - Current
Inventory Control Specialist
Bed Bath & Beyond
06.2015 - 06.2021
Front End Supervisor / Key Holder / Sales Associate
Bed Bath and Beyond Time Frame
08.2010 - 07.2015
Diploma - Standard
Woodbridge Senior High School
Associate of Arts - General Studies
Northern Virginia Community College
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